It is a short online course that an organisation assigns to the people who do the work, whether they are employees, contractors, volunteers or new starters. It explains why capable people take shortcuts and gives them practical ways to choose the safer option and help colleagues do the same. Each completion is logged against the person with a date.
Behavioural Safety Training Course
Sentrient delivers behavioural safety training online to organisations across Australia and New Zealand, so every worker understands why capable people take shortcuts and how to choose the safer way. Content stays current in every state and territory and the course runs through Sentrient, your LMS or your HRIS.
Behavioural Safety Training Courses For The People Doing The Work
Behavioural safety training is a short online course an organisation runs so that its workforce understands what shapes the way people actually work, the deadline, the habit, the tired afternoon and the shortcut that worked last time, and learns to choose the safer option anyway. Duties are covered in the work health and safety training course, and this one is about what a person actually does with the tool in their hand. Your policies and your incident software run the process, and your organisation remains responsible for how the work is designed.
What The Numbers Say About Everyday Tasks
- Falls, trips and slips caused 32,000 serious claims in 2023-24, and 68.3% of them were falls on the same level (Key Work Health and Safety Statistics Australia 2025).
- Machinery operators and drivers had the highest worker fatality rate in 2024, 6.7 deaths per 100,000 workers, more than five times the overall rate of 1.3 (same source).
- The model WHS laws expect a business to work through the hierarchy of controls, which ranks training and procedures below removing the hazard.
The Behavioural Safety Course, Explained
The course looks at safe and unsafe work as a chain: what comes before an action, such as a deadline, a missing guard or a habit, the action itself, and what follows, such as a job finished sooner or a nod from a mate. You may see this subject called behavior based safety training, the American term for the same idea. It explains why experienced people drift from the procedure and how a workaround that worked ten times becomes the way the job is done.
It matters because almost every control relies on a person doing the right thing at the right moment. The course does not treat that as a character flaw. It teaches people to ask what made the unsafe way easy and the safe way hard, to give and take feedback on habits, and to report a task that is set up the hard way.
Under the model WHS laws, a business must work through the hierarchy of controls, as the model Code of Practice on managing work health and safety risks describes, and training sits below removing the hazard or fixing the equipment. This course supports those steps and does not replace them. Choosing and funding the controls stays with your organisation.
Who Needs It: Crews, Contractors And New Starters
Anyone whose work includes a task where habit can override care: employees on every shift, contractors who bring their own routines onto your site, volunteers, and new starters who copy the person working beside them. Supervisors see these habits first, so give them the work health and safety training course for managers and supervisors as well. Both sit in the Sentrient compliance course library.
Course Outline: What Shapes A Choice On The Job
The outline moves from why people choose as they do to what each person can change:
- What behavioural safety looks at, and why it asks what made a choice easy, not who to blame
- The pressures behind a shortcut: time, habit, fatigue, distraction and a job set up the hard way
- Why experienced people drift and how a workaround becomes routine
- Safe and unsafe habits on everyday tasks such as manual handling, working near vehicles and working at height
- Noticing a colleague’s habits and giving feedback that lands as help rather than criticism
- Receiving feedback on your own work without defensiveness
- Why recognising a safe habit builds it better than a telling-off
- Where behaviour sits among the controls, and how to report that the job itself needs to change
Course Duration: Fifteen To Thirty Minutes
A self-paced online course that takes fifteen to thirty minutes, short enough to fit a shift start or a toolbox talk without a day away from the job.
Walking Through A Task As A Learner
Learners step through familiar tasks, loading a pallet, crossing a yard where a forklift is moving, finishing a job in a hurry before the end of a shift, and decide what they would do. They then see how the pressures around them change the choice. Each section ends with a short check. Completions and results are kept in the Sentrient learning management system, where a manager can follow progress by team and site.
Habits Your People Will Take Back To The Job
By the end of the course your workers will be able to:
- Explain what behavioural safety looks at and why it asks what made a choice easy, not who to blame
- Name the pressures that push a capable person toward a shortcut
- Spot a drifting habit in their own work before it becomes routine
- Give a colleague feedback that is heard, and take feedback in return
- Choose the safer way on a familiar task when time is short
- Report a task that is set up so the safe way is the hard way
What Your Leadership Team Can Look For
Once the workforce has completed the course, leaders can look for:
- Fewer repeat workarounds on familiar tasks, noticed on walk-arounds before they show up in an injury report
- Supervisors giving short, specific feedback in the moment rather than waiting for the next audit
- Workers reporting tasks that are set up the hard way, which gives you something to fix higher up the hierarchy of controls
- Contractors and new starters picking up your site’s habits from their first shift
- A dated completion record to show a regulator, insurer or auditor who has been trained
- Examples of how other organisations keep a spread-out workforce trained, in our case studies
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Frequently Asked Questions
Find answers to common questions about behavioural safety training.
Yes. The scenes are everyday Australian and New Zealand workplaces, and the course refers to the legislation in every state and territory and New Zealand, with Sentrient revising it when the law changes. It describes what regulators expect in plain words. How each site manages its risks stays with your organisation.
Most organisations rely on toolbox talks, signage and a reminder after an incident, or buy an observation program, and the effect fades when attention moves on. This course gives every worker the same understanding of what shapes their choices, with completion recorded. Our articles on WHS training in Australia and the components of workplace compliance training explain why training needs a record.
No, it is a short awareness course your organisation assigns, not a nationally recognised qualification, a licence, an observation program or legal advice, and it does not measure how people behave on site. Pair it with the safety culture training course where leaders also want to address the beliefs that sit behind behaviour.
Not by that name. The model WHS laws require a business to eliminate risks so far as is reasonably practicable and otherwise minimise them, working through the hierarchy of controls in the Code of Practice on managing work health and safety risks, where training and procedures rank below changing the hazard itself. Training supports those steps. Choosing the controls stays with your organisation.
Every person whose work includes a task where habit can override care, which on most sites means everyone, along with the contractors beside them. Supervisors, who see habits first and whose reaction to a shortcut shapes the next one, should also be given the WHS training course for managers and supervisors because it covers their duties as leaders.
Regulators such as the NHVR publish free material on human factors, some government departments offer a module to their own staff, and providers run behavior based safety training courses and observation programs that train a few observers to coach the rest. A guide informs one reader and an observer program reaches the people trained to run it. This course reaches every worker in the same words, with a completion record.
It takes fifteen to thirty minutes online, in one sitting, so a crew can take it at the start of a shift or during induction without losing a day. Workers go at their own pace, which makes it easy to plan around the roster.
The cycle is your organisation’s call. Many assign it at induction, then repeat it each year or after a change that creates new habits, such as new plant, a new process, a move to another site or a run of near misses. Habits drift as people get comfortable, which is why a refresher is common.
Sentrient produces its online compliance courses with Mills Oakley Lawyers (Australia) and Simpson Grierson Lawyers (New Zealand), and keeps them in step as legislation changes. This course draws on the model WHS laws and regulator guidance on human factors and the hierarchy of controls. It supports what your organisation does and does not stand in for it.
Whenever the law changes in an Australian state or territory or in New Zealand, Sentrient reviews and updates the course, so workers see the current version. A course hosted by Sentrient updates on its own. Running it in your own LMS? Ask how updates are delivered to you. Applying the law on each site stays with your organisation.
The behavioural safety course treats a shortcut as information. It asks what made the unsafe way easier, then shows how to change the habit, offer a colleague feedback and report a job that is set up the hard way. It also explains why recognising a safe habit works better than a telling-off, and how drift sets in.
Yes. You can run it through the Sentrient platform, your existing learning management system or your HRIS. In your own system the course is loaded as a package, and completions then appear beside your other training records, with workers signing in as they already do.
In the Sentrient platform you assign the course to a person, a team, a site or everyone, see who has started and who has finished, and send a reminder to anyone behind. Nobody has to chase people desk by desk. Each record updates the moment a worker completes the course.
The platform keeps a dated record for each worker and reports by team, site or contracting company. A regulator investigating an incident, an insurer or an auditor may ask what training the workforce had, and you can produce the record. It shows the training took place. How the work is done on site remains your organisation’s responsibility.
No. The course shapes what people do on the job. The Sentrient incident management system is the software where incidents and near misses are reported, investigated and closed out. Better habits make for better reports, and a working system shows workers that their reports led somewhere. They are sold separately and work together.
The job safety analysis training course breaks a task into steps and hazards, and the risk assessment training course teaches how to judge a risk. This course covers the human side, why people drift and how to change a habit. Together they give a worker the task, the judgement and the habit.
Yes. It works in any current web browser, on a laptop, a tablet or a phone, so workers can complete it in a site office, a vehicle bay or at home before a first shift. Nothing needs to be installed. Many crews take it together and talk through the tasks afterwards.
Yes. One course applies across every Australian state and territory and New Zealand, so a team in Perth, a depot in Brisbane and a site in Auckland learn the same thing and report completion in one place. The content follows each jurisdiction’s legislation. Local procedures remain your organisation’s responsibility.
Learner records stay inside the Sentrient platform, where they are handled under the Australian Privacy Principles. Access goes only to the people your organisation nominates. Your organisation stays responsible for what it collects from its own workers and how it uses that information.
Because Sentrient’s behavioural safety training courses live alongside the rest of your training in one workplace compliance course library, with lawyer-reviewed content, completion tracked for each person and a Melbourne team behind the platform. One rollout and one report, from a team of twenty to sites across the country.
Any organisation whose people do physical, repetitive or time-pressured work: logistics, manufacturing, health and community services, councils, trades and utilities. Sentrient clients include Grampians Community Health, Engineers Australia, Jesuit Social Services and Pental Limited. Read how Grampians Community Health trains a workforce spread across several locations online.
Pricing is per user, and the quote reflects how many people you train and which other library courses you add. We leave the figure off because it varies with workforce size and mix. Ask during your demo.
Book a free 20-minute demo. We will walk you through the course as a learner sees it, then show how assignment, reminders and tracking work and what the completion report looks like to a manager. Bring a supervisor who runs your toolbox talks, because their questions will be the practical ones. Request your free demo.

