An organisation assigns this short online course so everyone who shares a floor with a forklift understands how the machine behaves and where they should be standing, and each completion is dated against a name. It suits licensed drivers, the people working around them, and visitors who have never been inducted.
Forklift Safety Training Course
Sentrient delivers forklift safety training online to Australian and New Zealand organisations, for the drivers and everyone who shares a floor with them. Suitable for employees, contractors, volunteers and new starters. Run it from Sentrient, your own LMS or your HRIS.
Online Forklift Safety Training Course
Forklift safety training is the short online course an organisation assigns so its whole workforce understands how a forklift behaves, where it cannot see, and what to do on foot near one. It sits beside the EWP training course, which covers the machine that lifts people rather than loads. Australian WHS law licenses the driver and leaves the shared floor to the organisation to manage through consultation, layout and traffic planning. We are not a registered training organisation, and responsibility for the layout of your site and for who you let drive stays with you.
Half The Deaths Are Not The Driver
- Forklifts cause more workplace deaths and injuries than any other piece of equipment, and more than half of forklift fatalities involve a pedestrian rather than the operator (WorkSafe Victoria, Developing a forklift traffic management plan).
- SafeWork NSW recorded 1,538 forklift-related incidents in that state between 2017 and 2022, naming inadequate traffic management and no plan to separate plant from pedestrians among the contributing factors (SafeWork NSW, Forklift safety report).
- Every forklift operator needs a high risk work licence, LF for a forklift truck and LO for an order picker, while a telehandler fitted with forks needs none at all and the business must still train whoever drives it.
Forklift Safety Training Starts Where The Licence Stops
A licence tests one person at the controls. This course teaches the two things a licence never covers: how a loaded forklift behaves, and what the other forty people on the floor are supposed to do about it. Load stability and the stability triangle, why a raised load changes everything, the blind side of a pallet, the reversing path, and the simple fact that a forklift cannot stop or swerve the way a car can.
Then it turns around and teaches the floor. Walkways and where they stop being walkways, why eye contact with a driver is not a safe system, the exclusion zone around a working machine, what to do when a route is blocked, and why a visitor who has never seen a forklift is the person most at risk in your building.
The duty behind it is about layout as much as skill. Regulators ask organisations to separate plant from people where they reasonably can, to consult workers when planning routes, and to keep the plan under review when the work changes. Training supports every one of those. None of them is settled by it.
Forklift Safety Awareness Training For Drivers And Pedestrians
Licensed drivers who want the rules refreshed, and the far larger group who never touch the controls. Storepersons, pickers, dispatch and receiving staff, cleaners, maintenance crews, office staff who cut through the warehouse, and the delivery driver standing beside a truck. Forklift safety awareness training suits all of them because none of it needs a licence. Supervisors who plan routes and allocate work pair it with Sentrient’s work health and safety training course for managers and supervisors, and the compliance course library covers the hazards beside it.
Eight Modules Of Forklift Training Online
The forklift training online runs in eight short modules:
- The machines: counterbalance, reach, order picker, and which carry a licence
- The stability triangle, and why a raised load tips a forklift sideways
- Load weight, the data plate and the load centre nobody checks
- Blind spots, reversing, and why a forklift travels load-backwards on a ramp
- Walkways, crossings, exclusion zones and the route that was blocked this morning
- Pedestrians: eye contact is not a system, and where to stand instead
- Visitors, delivery drivers and contractors who have never been inducted
- Near misses, reporting them, and the keys coming out of the ignition
Forklift Safety Training Online In Fifteen To Thirty Minutes
Fifteen to thirty minutes for most learners. The forklift safety training online saves a learner’s position, so a picker called back to the dock resumes at the next break, and it opens on a phone in the warehouse as readily as a desktop upstairs.
A Blind Corner, A Pallet, And A Decision
Learners walk an aisle from the pedestrian’s point of view, meet a reversing forklift at a blind corner, and choose what to do. They judge whether a load is stable, and they decide where to stand while a driver sets down a pallet. Each choice returns a consequence rather than a mark. Every attempt, date and result lands in the learning management system under that person’s name, so the gap between who has finished and who has not is visible without asking.
Six Things That Change At The Loading Dock
After the course a learner can:
- Recognise the machines in use on their own site and who may drive them
- Read a data plate and tell when a load is beyond it
- Explain why a raised load makes a forklift unstable
- Stay out of the swing and reversing paths without being told
- Stop and find another route when a walkway is blocked
- Report a near miss instead of walking past it
Proof That Your Traffic Plan Is More Than A Drawing
Most sites already have a traffic management plan. Fewer can show that the people walking through it were ever taught to read it. Completions sit against each name, driver licence expiries sit beside them, and the whole picture reads as one report across every site, dock and shift.
What changes is who the plan reaches. A new storeperson is cleared before their first shift on the floor rather than after it, a contractor crossing a forklift route arrives having already covered the rules, and an incident review starts from a dated record of what that worker had been taught. That turns the plan from a drawing on a wall into something you can evidence, which is what our customers were after.
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Frequently Asked Questions
Find answers to common questions about forklift safety training.
Yes. The forklift safety course rests on Australian WHS law, names the state regulators rather than generalising, and the content is kept current with the legislation in every state and territory. New Zealand organisations run it unchanged, because load stability and blind spots behave the same in both countries.
Most organisations buy licences and draw a traffic plan, then stop. The drivers are licensed, the plan goes on a wall, and nobody ever teaches the people walking through it. Our writing on running a workplace risk assessment and HR challenges in manufacturing covers the gap. This course fills it.
No to both. We are not an RTO, the course carries no national recognition, and nothing in it lets anybody drive. The LF high risk work licence comes from a registered training organisation with a practical assessment. This course is the awareness layer that sits around the licence, for the people who will never hold one.
A person who operates a forklift must hold a high risk work forklift licence, and forklifts must not collide with pedestrians or other powered mobile plant (Safe Work Australia, Forklifts information sheet). Regulators ask organisations to separate plant from people where reasonably practicable and to consult their workers on it. Your organisation remains responsible for both.
They are the reason it exists. More than half of forklift fatalities involve someone on foot rather than the operator, so the people with no licence and no controls are carrying most of the risk. A licence does nothing for them, and forklift safety awareness training is the only cover many of them will ever get on the subject.
A regulator guide like WorkSafe Victoria’s forklift traffic management plan guidance is written for whoever builds the plan, and it is worth reading. A dealer induction covers that dealer’s machine. Neither is a course you can assign to four hundred people and report on afterwards, which is what this is.
Fifteen to thirty minutes, and it holds a learner’s position between sittings. Warehouses commonly run it on an induction morning or across a week of shift starts, before anyone sets foot on the floor. No classroom booking and no travel, which is usually what stops this training happening at all.
It works as a forklift refresher course for the awareness layer, repeated annually or whenever your layout changes. Forklift refresher training that renews the LF licence is a separate transaction with a registered training organisation. The course states that on its first screen rather than burying it, so treat the two as separate lines in your training matrix.
The content is legally endorsed, and it is built from Australian WHS law together with the regulator guidance this page names and links. It is awareness content rather than legal advice, so your organisation stays responsible for its own traffic plan, its layout and who it authorises to drive.
We keep the course current with the legislation in every Australian state and territory, and in New Zealand. If a regulator revises its guidance on powered mobile plant or on traffic management, the affected screens are rewritten and each completion keeps the version the learner actually saw.
There is no three metre rule in the WHS legislation. It is a site convention some workplaces adopt as an exclusion distance around a working forklift, and it varies from place to place. The course teaches the principle of an exclusion zone and then defers to whatever distance your own traffic plan sets.
Yes. Keep it in Sentrient, serve the forklift safety training online from the platform your people already open through our learning management system, or let your HRIS launch it the day somebody starts on the floor. One completion record whichever way it runs.
Assign by site, shift, team or role, set a due date, and reminders send themselves. Anyone overdue appears on a single list with their supervisor named, so the chase is a conversation at the start of a shift rather than a spreadsheet. Bulk assignment covers a whole distribution centre at once.
Who completed it, the date, the device, and which version of the content they were shown. After a forklift incident the first question is what that worker had been told and when. A dated report answers it immediately, and it sits beside the driver licence expiries you are already tracking.
The course teaches people and the risk management system holds the process, carrying the hazards, the controls and the review dates for your traffic plan. Training shows the worker was taught. The register shows the control was chosen and reviewed. An organisation needs both, and they answer different questions.
The EWP training course for the machine that lifts people. The contractor safety training course for the crews and drivers who arrive on your site. The behavioural safety training course for the shortcuts that creep in when a dock is busy.
Yes. The forklift training online opens in a browser on a phone or tablet, needs no app and no booking, and reopens where the learner stopped. Night and weekend crews finish it in their own windows, which is usually the only way a site with three shifts gets everybody through the same content.
It does. A forklift refresher course online assigns the same way everywhere, and the reporting rolls up to one view across every site while each supervisor sees only their own crew. Licensing is worded differently from one state to the next, so the course sends a learner to the regulator that covers their own site instead of averaging the rules.
Learner records are held in Australia and governed by the Australian Privacy Principles (OAIC, Australian Privacy Principles). What a supervisor can open stops at their own crew. We never sell or rent a list, and accountability for your people’s data remains with you.
Because a forklift refresher course online here is not a seat booked one person at a time, and neither is fork truck safety training. Both sit inside a workplace compliance courses library an organisation runs across every shift, with assignment, reminders and a single report, rather than a classroom session you rebook each year.
Anywhere a forklift shares space with people on foot: manufacturers, distribution centres, hardware and retail stockrooms, food production, councils and farms. Modern Dental Pacific centralised its safety, compliance and training with Sentrient, and Roche Diabetes Care Australia and DWS Group run the library the same way.
Pricing works out per user against your actual headcount, and it shifts depending on how many courses you run alongside this one. Bring it up during the demo and you will leave with a figure for your own site rather than a list price.
Yes. Ask for a free 20-minute demo and we will walk the modules, show the reporting, and follow one completion into a single person’s record. The fork truck refresher course and the wider awareness layer sit in one library, so bring your warehouse manager and let them pull it apart.

