Incident Investigation Training

It is a short online course that an organisation assigns to its workers, supervisors and managers so they know what to do in the hours after an incident. It covers making the area safe, leaving the scene alone, notifying the right person and giving an accurate account. Each completion is recorded with a date.

Yes. Examples come from Australian and New Zealand workplaces, and the material is written against the law as it stands in every Australian jurisdiction and across the Tasman, with a review whenever that law moves. What a regulator expects is set out in plain language. What you report, and when, stays your call.

Usually a safety lead or an external consultant investigates, and everyone else finds out afterwards. That works until the scene has been cleared or the accounts have blurred before the investigator arrives. This course gives the rest of the workforce the first hour. Our articles on notifiable incidents in Australia and residual risk cover what happens either side of it.

Most investigation courses sold in Australia train lead investigators, through ICAM programs or units such as BSBWHS505, and run for one to two days. This is a short awareness course for everyone else, not a nationally recognised unit, not a licence and not legal advice. It sits underneath that training rather than replacing it.

The model WHS laws expect a business to notify its regulator of a notifiable incident, preserve the site until an inspector allows otherwise, and review its control measures, as Safe Work Australia’s incident notification guidance describes. Notification requirements have changed and apply as each jurisdiction adopts them, so check your own regulator. Your organisation remains responsible.

Everyone who could be first on the scene or asked what they saw, which in most organisations is everyone. Managers and supervisors who will run or oversee a review should also take the WHS training course for managers and supervisors. Lead investigators will still need their own investigator training on top.

Regulators publish useful free material, such as WorkSafe Tasmania’s advice on running an effective incident investigation, written for the person doing the investigating. A guide assumes someone reads it at the right moment. This course gives every worker the same understanding in advance, with a record that it happened.

Fifteen to thirty minutes, in one sitting. The incident investigation course online runs at the learner’s own pace, so a shift worker can complete it before a start or after a handover without anyone leaving the floor for a day.

That is your organisation’s decision. Many assign it when someone joins, then again after an incident that did not go well, when the notification rules in their jurisdiction change, or on the same cycle as their other safety courses. Repeating it after a real event is when it lands hardest.

Every Sentrient compliance course is reviewed by lawyers. Mills Oakley Lawyers look at the Australian content and Simpson Grierson Lawyers look at the New Zealand content, and both are revisited as the law moves. This course describes the model WHS duties to notify, preserve a site and review controls. It supports your own incident procedure rather than standing in for it.

Notification requirements under the model WHS Act have changed and take effect in each state, territory and in New Zealand as that jurisdiction adopts them. Sentrient reviews the course as those changes land so learners see the current version. Confirm your own obligations with your regulator before changing how you notify.

That making people safe comes first, and that once it is safe nothing else moves. The course covers what counts as the site, why a photograph is not a substitute, how long it has to stay undisturbed and who can release it. Whether a particular scene must be preserved is a judgement your organisation makes with its regulator.

Yes. People can take it inside Sentrient, inside the learning management system you already run, or through your HRIS. Delivered as a package into your own platform, completions land beside the rest of a person’s training history.

The platform lists who has begun, who has completed and who is overdue, then chases the ones who are not. Assignment works at the level of one person, a team or a whole site, which matters when an incident has just made it urgent for a single depot.

A dated record is kept against every person who finishes. After a serious incident a regulator, an insurer or a principal contractor may ask what training the people involved had done, and the answer is there to hand. What the record proves is that the training happened. The investigation itself is still your organisation’s responsibility.

No. The course teaches people what to do and what to notice. The Sentrient incident management system logs the report, tracks the investigation and corrective actions and keeps the audit trail, and the incident reporting software captures the report itself. People and workflow are different problems.

The incident reporting training course covers writing the report that starts all of this. The accident investigation training course picks up where this one ends, following the method through evidence, interviews and corrective actions. The risk assessment training course covers judging a risk before the event, and the contractor safety training course covers incidents that cross between two organisations.

Yes. The incident investigation online course runs in any current web browser on a laptop, tablet or phone, in a crib room, a vehicle or at home. Nothing needs installing, which matters for a workforce that is rarely at a desk.

Yes. A single version covers all of Australia and New Zealand, so someone moving from a Perth site to an Auckland one learns this at the same depth once. Because notification rules differ by jurisdiction and are changing, the course sends people to their own regulator instead of quoting one rule as though it applied everywhere.

Completion records sit in the Sentrient platform under the Australian Privacy Principles, with visibility set by your organisation. Anything gathered during a real investigation, including accounts and personal details, is still yours to handle lawfully, and that is worth settling in your incident procedure before you need it.

Because incident investigation training courses usually train one person for two days. This one trains everyone else in half an hour, sits in the same workplace compliance course library as the rest of your training, carries a completion record for each person and is supported by a Melbourne-based team.

Any organisation where incidents happen away from a desk: manufacturing, logistics, construction, utilities, aged care, disability services, councils and schools. Sentrient clients include E3 Advisory, Jesuit Social Services and Care Forward. Read how E3 Advisory brought its compliance into one place.

Pricing is per user and quoted to suit your organisation, shaped by how many people you train and which other library courses sit alongside it. No figure is published, since it moves with volume and mix. Ask for a quote during the demo.

A free 20-minute demo walks through the incident investigation course from a learner’s screen, then the assignment, reminder and tracking views a manager works in, and the report at the end. Bring whoever investigates for you now, because they will know which of these gaps costs them most. Request your free demo.