Workforce Management Software For Retail

Workforce management software for retail manages recruitment, onboarding, compliance, learning and performance for your store teams, beside the rostering and payroll tools you already use. Sentrient shows store and area managers who is cleared to work, what is outstanding and what falls due next across every site.

Yes. Sentrient is built for Australian and New Zealand organisations, with Australian compliance courses, local support and records set up around Australian employment obligations. Retailers use it for store and head office staff, and it works beside Australian rostering and payroll systems rather than replacing them.

Most retailers run a rostering and time tool, a payroll system and a point-of-sale platform, none of which Sentrient replaces, and many still track people records in spreadsheets. Sentrient fits beside them as the people and compliance layer. Our guide to what workforce management software does and our comparison of WFM software and an HRIS explain the difference.

Sentrient does not build rosters, interpret the General Retail Industry Award, run payroll, forecast store traffic or connect to point-of-sale systems. It manages recruitment, onboarding, compliance, learning and performance beside those tools. Our HR page for retail covers the HR team’s records, and our retail learning page covers course delivery in more depth.

Most retailers are covered by the General Retail Industry Award, as the Fair Work Ombudsman’s Retail Award summary sets out, alongside the National Employment Standards, record-keeping and work health and safety duties. Sentrient helps you keep evidence of onboarding, training and policy acknowledgement, but it does not interpret awards, and your business remains responsible for meeting every obligation.

Sentrient manages job posts, candidate screening, interview notes, reference checks and electronic contracts, and records the outcome of the checks your business runs. It does not run checks itself. Employers with a legitimate business need can check a visa holder’s work entitlements through VEVO for organisations, and Sentrient keeps your record of the result.

Yes. New starters complete their details, banking and superannuation, work eligibility, document uploads and policy acknowledgements online before day one, often on their phone. Store managers see who is ready to work and who still has items outstanding, so fewer people start on the floor with gaps in their record.

Sentrient stores licences and certificates, such as RSA for liquor retail or a food handler certificate, as compliance records with expiry dates. Automated compliance notifications remind staff and managers before a record lapses, and dashboards show what is due by store, so managers can act before someone works without a current certificate.

Staff request leave in Sentrient, managers approve or decline it, and staff calendars show leave and key dates for each store. Leave integrates with Xero and MYOB, so approved leave does not have to be keyed in twice. Your rostering tool still decides who covers each shift.

Yes. Staff can complete online timesheets, managers review and approve hours, and attendance can be tracked by store. Timesheet data exports to your payroll system for processing. Sentrient does not calculate award rates or penalty rates, so pay calculation stays with your payroll software.

Yes. Sentrient is designed to sit beside the rostering, time and payroll systems retailers already use, not to replace them. It holds the people and compliance records those tools do not, integrates leave with Xero and MYOB, and exports timesheet data for payroll, so each system keeps its own job.

Publish policies such as your code of conduct, customer aggression response and sexual harassment prevention, then track who has read and acknowledged each version by store. The positive duty under the Sex Discrimination Act asks employers to act proactively, and acknowledged policies help you show what you did. Your business remains responsible for meeting the duty.

Retail teams often start with work health and safety training, sexual harassment prevention, privacy and bullying courses from Sentrient’s library, with refreshers set on a cycle. For course delivery, assessments and custom retail modules, see our learning management software for retail.

Staff record incidents, including customer aggression, through Sentrient’s incident reporting tools, and managers see reports across stores. Safe Work Australia’s retail guidance names violence, aggression and fatigue from shift work among retail hazards. Pulse surveys add a quick read on how safe and supported staff feel, and your business remains responsible for managing those risks.

Share announcements with every store or a single region, message teams, recognise good work, post photo albums from store events and run feedback surveys. Staff who rarely see head office get the same updates as everyone else, and managers can see how teams respond.

Set business objectives, write position descriptions for store roles and agree goals with each person. Dashboards and workflows remind managers when reviews are due, and ongoing performance conversations are recorded, so a store manager’s history travels with them when they move stores or step up.

Yes. Dashboards and ready-made reports show onboarding status, policy acknowledgement, training completion and upcoming expiries by store, region or role. Area managers see their own stores, head office sees the network, and access levels keep each person to the information their role needs.

Seasonal and casual staff hired for peak trading follow the same onboarding, policy and training steps as permanent staff, so standards hold through Christmas and sales periods. Contractors such as merchandisers or cleaners can be given the inductions and policies relevant to your stores, with their records kept alongside employees’.

Yes. Staff can complete onboarding, acknowledge policies, request leave, submit timesheets and finish courses on a phone or tablet, so they do not need a back-office computer. Managers can approve requests and check store status on mobile too.

Sentrient keeps onboarding records, policy acknowledgements, training completions and incident reports with names and dates, ready to export. The Fair Work Ombudsman’s record-keeping guidance says time and wages records must be kept for 7 years, and those stay in your payroll system, not in Sentrient. Your business remains responsible for complete records.

Sentrient combines recruitment, onboarding, compliance, learning and performance in one platform, with pre-built Australian compliance courses and local support. It works beside your rostering, point-of-sale and payroll tools instead of asking you to replace them, and store and area managers get one view of their people.

More than 1,000 Australian organisations use Sentrient, including consumer goods manufacturer and distributor Pental Limited, Roche Diabetes Care Australia and DWS Group. Read how Roche Diabetes Care Australia uses Sentrient for employees and external contractors, with managers deploying material and checking completions themselves.

Pricing depends on your number of staff and stores and the modules you use, so Sentrient prepares a tailored proposal after a short conversation about your retail network. There are no figures on this page because two retailers of the same size can need quite different set-ups.

Book a free 20-minute demo and a Sentrient specialist will walk through recruitment, onboarding, compliance and reporting using examples that match your stores, roles and trading patterns. You will see how it sits beside your current rostering and payroll tools before you decide.