This 15-minute online conflict resolution training course for employees, contractors and volunteers is legally compliant and kept up to date with legislation for all states and territories in Australia.
Conflict resolution is a process to address and resolve conflicts or disputes between individuals or groups. In a workplace setting, this is usually achieved by a conversation with the individuals involved and can sometimes be difficult.
This online conflict resolution training course will help you define conflict resolution, prepare for and handle a difficult conversation, understand what to do if you cannot resolve the conflict, and contribute to a safe, inclusive, and respectful workplace.
This online conflict resolution training course is legally compliant and kept up to date with legislation for all states and territories in Australia and New Zealand. It has been written together with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.
This online conflict resolution training course is suitable for all people or groups, including employees, contractors and volunteers.
The following topics are covered in this online conflict resolution training course:
This online conflict resolution training course will take approximately 15 minutes to complete.
This online conflict resolution training course is simple to navigate and understand and will accommodate all learning styles. It can be delivered through the Sentrient online workplace compliance system or human resource management platform or via your existing learning management system if you already have one.
During this conflict resolution training course, learners will undertake case studies and learning activities to reinforce practical ways to handle conflict resolution. At the end of this online conflict resolution training course, there is a short assessment. There is also a declaration that everyone will commit to a respectful workplace culture that treats people fairly and with respect.
The following learning outcomes will be achieved upon completion of this online conflict resolution training course:
Once all employees, contractors and volunteers have completed this online conflict resolution training course, the following business outcomes will be achieved for your organisation:
The conflict resolution training can be completed as stand-alone eLearning or rolled out with other Sentrient online workplace compliance training at induction and as regular refresher training. Other related compliance and code of conduct courses by Sentrient include equal employment opportunity, occupational violence and aggression, sexual harassment, work health and safety, and workplace bullying.
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Find quick answers to your questions about our online conflict resolution training course.
Sentrient's online conflict resolution training course helps people recognise, prepare for, and work through workplace conflict. It takes about 15 minutes to complete and is suitable for employees, contractors and volunteers in any industry across Australia and New Zealand.
It is designed to be completed by everyone in your organisation, not just managers, so your whole team shares the same language and expectations when a disagreement arises.
In practice, the two terms are used interchangeably, and this course covers both.
Conflict management training is about handling conflict as it happens, staying calm, listening properly and stopping a small disagreement from escalating. Conflict resolution training goes one step further and focuses on working through the issue to an outcome, including what to do when you cannot resolve it on your own.
Sentrient's online conflict management course covers the full sequence: recognising conflict early, preparing for the difficult conversation, running that conversation well, and escalating appropriately when it is not resolved. Whichever term your organisation uses, this is the course.
The course covers five areas:
Learners work through real case studies and practical activities rather than theory, and finish with a short knowledge check.
About 15 minutes. It is a short course by design, long enough to be genuinely useful, short enough that you can get your entire workforce through it without disrupting operations.
It is self-paced and works on desktop, tablet, and mobile devices, so most people complete it in a single sitting.
Yes. Every learner completes a short assessment, a declaration committing to a respectful workplace, and a record of completion is stored against their profile.
You can download or export those records at any time, which means you have evidence of who has been trained and when, the thing you need if a complaint is ever made or an auditor asks.
No, and we want to be straightforward about that. This is workplace compliance training, not an accredited VET qualification, so it does not carry a nationally recognised training code, and it is not delivered by a Registered Training Organisation.
What it is: a legally current, practical course written together with Mills Oakley Law Firm in Australia and Simpson Grierson in New Zealand, designed to meet an employer's obligation to train its people and to give you the completion records to prove it.
If you need a formal qualification such as a Certificate IV in Dispute Resolution or NMAS mediator accreditation, this is not the course for you.
Pricing depends on the number of people you need to train and whether you take the course on its own or as part of the full compliance library. Book a free course demo, and we will give you a firm number on the call. There are no lock-in contracts.
Yes, and there is a separate course written specifically for them.
The 15-minute course on this page is for everyone: employees, contractors and volunteers. Supervisors and managers carry an additional duty. They must act on their employer's behalf to identify, address and resolve conflict, and they need to understand how a complaint is properly investigated. That is a different job, so it is a different course.
Sentrient's Conflict Resolution Training Course for Managers is a 15-minute online course covering a manager's duty to address and resolve conflict, how to identify and respond to conflict-related concerns, how to handle conflict effectively, and how an employer investigates a complaint. Managers complete a short assessment and receive a Certificate of Completion. Like this course, it is written together with Mills Oakley Law Firm in Australia and Simpson Grierson in New Zealand and is kept current for every state and territory.
Most organisations roll out both: the employee course to everyone, and the manager course to anyone with people reporting to them.
Days, not weeks. There is nothing to install and no content to build.
Once your account is set up, you can assign the course to individuals, teams, or your entire organisation. The system sends invitations and reminders, and you can watch completion rates update in real time. Most organisations have their first cohort trained within a week of the demo.
Yes. The content has been written together with Mills Oakley Law Firm in Australia and Simpson Grierson in New Zealand, and it is reviewed and updated as legislation changes.
It is kept up to date across all states and territories in Australia and New Zealand, so you do not need to run different versions for different sites.
Yes. You can run it through the Sentrient online workplace compliance system or through the learning management system you already have. If you already have an LMS you are happy with, you do not need to replace it to use this course.
It is built to be finished, not endured. The module uses real workplace scenarios, interactive activities and a short knowledge check rather than long blocks of text, and it accommodates different learning styles. Learners finish with a declaration confirming their commitment to a respectful workplace culture.
Fewer small disagreements are turning into formal complaints. Less unprofessional conduct. Clearer expectations about how people treat each other. Practically, it also gives you something you can point to: a documented, legally current training program that every worker has completed, which is exactly what you want on file if a matter ever escalates.
It can be taken on its own, or rolled out alongside Sentrient’s other compliance courses at induction and as regular refresher training. Related courses include workplace bullying, sexual harassment, equal employment opportunity, work health and safety, occupational violence and aggression, and privacy.
No. This course teaches people how to have difficult conversations and resolve everyday workplace conflicts. It does not train mediators, and it is not alternative dispute resolution (ADR) training.
If you are looking for NMAS mediator accreditation or a Certificate IV in Dispute Resolution, you will need an accredited provider. If you want your people to handle friction between colleagues before it ever reaches that point, this is the right course.
