Under WHS/OHS laws in Australia and the HSWA in New Zealand, employers have a duty to provide a psychologically safe workplace. Managers play a key role in meeting this duty. Unresolved workplace conflict often escalates into bullying, harassment, or a hostile work environment, creating a psychosocial hazard. Training managers ensures the business is taking the "reasonable steps" required by law to address and resolve these hazards early, preventing formal legal claims.
Legally Endorsed
Conflict Resolution Training for Supervisors and Managers
This 15-minute online conflict resolution for supervisors and managers course will help your supervisors and managers address and resolve disputes between individuals or groups.
Online Conflict Resolution Training Course
Australia & New Zealand
“Conflict resolution is a process to address and resolve conflicts or disputes between individuals or groups. In a workplace setting, this is usually achieved by a conversation with the individuals involved and can sometimes be difficult.”
Did you know these facts?
- Conflict resolution is usually achieved by a conversation with the individuals involved and can sometimes be difficult
- Emotions are part of any difficult conversation
- Ignoring feelings is the most common mistake made in difficult conversations
Course Overview
This online course on conflict resolution for supervisors and managers will help you to address and resolve disputes between individuals or groups.
This online conflict resolution for supervisors and managers course is legally compliant, kept up to date with legislation for all states and territories in Australia and New Zealand. It has been written together with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.
Target audience
This conflict resolution for supervisors and managers training is suitable for supervisors and managers who are responsible for the management of employees, contractors and volunteers.
Topics covered
The following topics are covered in this conflict resolution for supervisors and managers online learning:
- Define what conflict resolution is.
- Understand your duty to address and resolve conflicts.
- Identify and respond to concerns of conflicts.
- Handle conflicts effectively.
- Contribute to a workplace that is safe, inclusive and respectful.
Duration
This conflict resolution for supervisors and managers eLearning course will take approximately 15 minutes to complete.
Learner experience
This online course on conflict resolution for supervisors and managers is simple to navigate, easy to understand and will accommodate all learning styles. It can be delivered through the Sentrient online workplace compliance system or human resource management platform, or via your existing learning management system if you already have one. During this training, learners will undertake case studies and learning activities to reinforce practical ways to ensure they understand the duty that supervisors and managers have to act on behalf of their employer to address and resolve conflicts in the workplace. At the end of this course, there is a short online assessment. There is also a declaration that every supervisor and manager understands their duty to address and resolve conflicts in the workplace.
Learning outcomes
Once your supervisors and managers have completed this course on conflict resolution, they will be able to:
- Define what conflict resolution is.
- Understand your duty to address and resolve conflicts.
- Identify and respond to conflicts.
- Understand how an employer can investigate a complaint of conflict.
- Contribute to a safe, inclusive and respectful workplace.
Business outcomes
Once your supervisors and managers have completed the online conflict resolution course, the following business outcomes will be achieved for your organisation:
- Reduce the incidence of unprofessional conduct in your workplace.
- Enable all workers to understand the importance of conflict resolution.
- Present a vision for all workers to do the right thing when it comes to conflicts.
- Enable all workers to understand what to do if a conflict cannot be resolved.
Trusted by 1,000+ Australian Businesses
Join the growing community of Australian businesses that trust us to navigate the complexities of compliance and risk management. Experience the peace of mind that comes with partnering with Australia’s most reliable compliance, GRC, and HR solutions provider.
To get a FREE demonstration of the conflict resolution training course,
please get in touch with us today!
please get in touch with us today!
Keep Your Workplace
Safe and Compliant.
Safe and Compliant.
We have taken the pain out of compliance for over 1,000 businesses across Australia and New Zealand. Get started with a free demo of our conflict resolution training course for managers today!
Partnering With Sentrient Pays Off
1,000+
Businesses from all
industry sectors
150,000+
Staff supported across
Australia
2,000,000+
Hours saved every year
across Australia
Frequently Asked Questions
How does the mishandling of conflict lead to claims under the Australian Fair Work Act 2009?
Poor conflict management often leads to claims of Unfair Dismissal or Adverse Action. If a manager fails to follow a fair, documented process to resolve a dispute, and instead disciplines or terminates an employee, the employee can claim the adverse action was related to their right to make a complaint or inquiry. This training teaches managers to use procedural fairness to mitigate these risks.
What is the manager's legal obligation regarding conflict under New Zealand's Employment Relations Act 2000?
In New Zealand, managers are required to uphold the duty of good faith in all employment relationship dealings. This includes addressing and resolving workplace problems promptly and fairly. Failure to effectively manage a dispute can be seen as a breach of good faith, potentially leading to a successful Personal Grievance claim. This course equips managers to meet this high standard.
What specific communication skills will supervisors gain from this course?
Supervisors learn efficient communication skills, including Active Listening (hearing the speaker without interruption), Assertive Communication (stating needs clearly without aggression), Reframing (rephrasing negative statements into neutral problem descriptions), and using 'I' statements to reduce defensiveness.
Will this conflict resolution training for leaders prepare managers for mediating disputes between two employees?
Yes, it provides the essential foundation for mediation. Managers are taught a step-by-step process for facilitating a dialogue between two employees in conflict, focusing on creating a neutral space, setting ground rules, guiding the parties to generate their own solutions, and documenting the agreed-upon outcomes.
How often is conflict resolution training for supervisors recommended for refresher purposes?
Conflict resolution skills are behavioural and require practice. It is recommended that managers receive refresher training every 2 years. This ensures the skills remain sharp, especially in areas such as de-escalation tactics and understanding the latest Fair Work and WHS case law related to bullying and reasonable management action.
What formal documentation is provided upon a manager's successful completion of the training?
Upon completing the course and passing the final assessment, the manager receives a Certificate of Completion. This document is essential for the organisation's records, verifying that the leader has been adequately trained in the organisation's expectations for conflict management and WHS risk control.
