Online Conflict Resolution Training Course
for Supervisors and Managers
​Australia and New Zealand

Did you know these facts?

• Conflict resolution is usually achieved by a conversation with the individuals involved and can sometimes be difficult
• Emotions are part of any difficult conversation
• Ignoring feelings is the most common mistake made in difficult conversations

Course overview

This online course on conflict resolution for supervisors and managers will help you to address and resolve disputes between individuals or groups.

This online conflict resolution for supervisors and managers course is legally compliant, kept up to date with legislation for all states and territories in Australia and New Zealand. It has been written together with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.

Target audience

This conflict resolution for supervisors and managers training is suitable for supervisors and managers who are responsible for the management of employees, contractors and volunteers.

Topics covered

The following topics are covered in this conflict resolution for supervisors and managers online learning:

• Define what conflict resolution is.
• Understand your duty to address and resolve conflicts.
• Identify and respond to concerns of conflicts.
• Handle conflicts effectively.
• Contribute to a workplace that is safe, inclusive and respectful.

Duration

This conflict resolution for supervisors and managers eLearning course will take approximately 15 minutes to complete.

Learner experience

This online course on conflict resolution for supervisors and managers is simple to navigate, easy to understand and will accommodate all learning styles. It can be delivered through the Sentrient online workplace compliance system or human resource management platform, or via your existing learning management system if you already have one. During this training, learners will undertake case studies and learning activities to reinforce practical ways to ensure they understand the duty that supervisors and managers have to act on behalf of their employer to address and resolve conflicts in the workplace. At the end of this course, there is a short online assessment. There is also a declaration that every supervisor and manager understands their duty to address and resolve conflicts in the workplace.

Learning outcomes

Once your supervisors and managers have completed this course on conflict resolution, they will be able to:

• Define what conflict resolution is.
• Understand your duty to address and resolve conflicts.
• Identify and respond to conflicts.
• Understand how an employer can investigate a complaint of conflict.
• Contribute to a safe, inclusive and respectful workplace.

Business outcomes

Once your supervisors and managers have completed the online conflict resolution course, the following business outcomes will be achieved for your organisation:

• Reduce the incidence of unprofessional conduct in your workplace.
• Enable all workers to understand the importance of conflict resolution.
• Present a vision for all workers to do the right thing when it comes to conflicts.
• Enable all workers to understand what to do if a conflict cannot be resolved.