Online Conflict Resolution Training Course

Did you know these facts about conflict resolution?

• Conflict resolution is usually achieved by a conversation with the individuals involved and can sometimes be difficult
• Emotions are part of any difficult conversation
• Ignoring feelings is the most common mistake made in difficult conversations

Course overview

This online conflict resolution training course will help you define what conflict resolution is, prepare for and handle a difficult conversation, understand what to do if you cannot resolve the conflict and contribute to a safe, inclusive and respectful workplace.

This online conflict resolution training course is legall compliant, kept up to date with legislation for all states and territories in Australia and New Zealand. It has been written together with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.

Target audience

This online conflict resolution training course is suitable for all people or groups including employees, contractors and volunteers.

Topics covered

The following topics are covered in this online conflict resolution training course:

• What is conflict resolution?
• How to prepare for a difficult conversation
• How to handle a difficult conversation
• What if you cannot resolve the conflict?
• Contributing to a safe, inclusive, and respectful workplace

Duration

This online conflict resolution training course will take approximately 15 minutes to complete.

Learner experience

This online conflict resolution training course is simple to navigate, easy to understand and will accommodate all learning styles. It can be delivered through the Sentrient online workplace compliance system or human resource management platform, or via your existing learning management system if you already have one.

During this conflict resolution training course, learners will undertake case studies and learning activities to reinforce practical ways to handle conflict resolution. At the end of this online conflict resolution training course, there is a short assessment. There is also a declaration that everyone will commit to a respectful workplace culture that treats people fairly and with respect.

Learning outcomes

The following learning outcomes will be achieved on completion of this online conflict resolution training course:

• Define what conflict resolution is
• Prepare for a difficult conversation
• Handle a difficult conversation
• Understand what to do if you cannot resolve the conflict
• Contribute to a safe, inclusive and respectful workplace.

Business outcomes

Once all employees, contractors and volunteers have completed this online conflict resolution training course, the following business outcomes will be achieved for your organisation:

• Reduce the incidence of unprofessional conduct in your workplace
• Enable all workers to understand the importance of conflict resolution
• Present a vision for all workers to do the right thing when it comes to conflicts
• Enable all workers to understand what to do if a conflict cannot be resolved

Other related online compliance courses

The conflict resolution training can be completed as stand-alone eLearning, or it can be rolled out with other Sentrient online workplace compliance training at induction and as regular refresher training. Other related compliance and code of conduct courses by Sentrient include equal employment opportunity, occupational violence and aggression, sexual harassment, work health and safety, and workplace bullying.