This online conflict resolution training course will help you define what conflict resolution is, prepare for and handle a difficult conversation, understand what to do if you cannot resolve the conflict and contribute to a safe, inclusive and respectful workplace.
This online conflict resolution training course is legall compliant, kept up to date with legislation for all states and territories in Australia and New Zealand. It has been written together with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.
This online conflict resolution training course is suitable for all people or groups including employees, contractors and volunteers.
The following topics are covered in this online conflict resolution training course:
This online conflict resolution training course will take approximately 15 minutes to complete.
This online conflict resolution training course is simple to navigate, easy to understand and will accommodate all learning styles. It can be delivered through the Sentrient online workplace compliance system or human resource management platform, or via your existing learning management system if you already have one.
During this conflict resolution training course, learners will undertake case studies and learning activities to reinforce practical ways to handle conflict resolution. At the end of this online conflict resolution training course, there is a short assessment. There is also a declaration that everyone will commit to a respectful workplace culture that treats people fairly and with respect.
The following learning outcomes will be achieved on completion of this online conflict resolution training course:
Once all employees, contractors and volunteers have completed this online conflict resolution training course, the following business outcomes will be achieved for your organisation:
The conflict resolution training can be completed as stand-alone eLearning, or it can be rolled out with other Sentrient online workplace compliance training at induction and as regular refresher training. Other related compliance and code of conduct courses by Sentrient include equal employment opportunity, occupational violence and aggression, sexual harassment, work health and safety, and workplace bullying.