Sentrient's conflict resolution training course supports individuals in recognising and managing workplace conflict. The course takes approximately 15 minutes to complete. It’s suitable for employees, volunteers, and contractors across all industries in Australia and New Zealand.
Legally Endorsed
Online Conflict Resolution Training Course
This 15-minute online conflict resolution training course for employees, contractors and volunteers is legally compliant and kept up to date with legislation for all states and territories in Australia.
Online Conflict Resolution Training Course
Australia and New Zealand
Conflict resolution is a process to address and resolve conflicts or disputes between individuals or groups. In a workplace setting, this is usually achieved by a conversation with the individuals involved and can sometimes be difficult.
Did You Know These Facts About Conflict Resolution?
- A conversation with the individuals involved usually achieves conflict resolution and can sometimes be difficult
- Emotions are part of any difficult conversation
- Ignoring feelings is the most common mistake made in difficult conversations
Conflict Resolution Training Course Overview
This online conflict resolution training course will help you define conflict resolution, prepare for and handle a difficult conversation, understand what to do if you cannot resolve the conflict, and contribute to a safe, inclusive, and respectful workplace.
This online conflict resolution training course is legally compliant and kept up to date with legislation for all states and territories in Australia and New Zealand. It has been written together with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.
Target Audience for Conflict Resolution Training
This online conflict resolution training course is suitable for all people or groups, including employees, contractors and volunteers.
Topics Covered in Conflict Resolution Course
The following topics are covered in this online conflict resolution training course:
- What is conflict resolution?
- How to prepare for a difficult conversation
- How to handle a difficult conversation
- What if you cannot resolve the conflict?
- Contributing to a safe, inclusive, and respectful workplace
Duration of Conflict Resolution Training Online
This online conflict resolution training course will take approximately 15 minutes to complete.
Learner Experience in Conflict Resolution Training Course
This online conflict resolution training course is simple to navigate and understand and will accommodate all learning styles. It can be delivered through the Sentrient online workplace compliance system or human resource management platform or via your existing learning management system if you already have one.
During this conflict resolution training course, learners will undertake case studies and learning activities to reinforce practical ways to handle conflict resolution. At the end of this online conflict resolution training course, there is a short assessment. There is also a declaration that everyone will commit to a respectful workplace culture that treats people fairly and with respect.
Learning Outcomes from Conflict Management Course
The following learning outcomes will be achieved upon completion of this online conflict resolution training course:
- Define what conflict resolution is
- Prepare for a difficult conversation
- Handle a difficult conversation
- Understand what to do if you cannot resolve the conflict
- Contribute to a safe, inclusive and respectful workplace.
Business Outcomes from Conflict Resolution Training In The Workplace
Once all employees, contractors and volunteers have completed this online conflict resolution training course, the following business outcomes will be achieved for your organisation:
- Reduce the incidence of unprofessional conduct in your workplace
- Enable all workers to understand the importance of conflict resolution
- Present a vision for all workers to do the right thing when it comes to conflicts
- Enable all workers to understand what to do if a conflict cannot be resolved
Other related online compliance courses
The conflict resolution training can be completed as stand-alone eLearning or rolled out with other Sentrient online workplace compliance training at induction and as regular refresher training. Other related compliance and code of conduct courses by Sentrient include equal employment opportunity, occupational violence and aggression, sexual harassment, work health and safety, and workplace bullying.
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To get a FREE demonstration of the conflict resolution training course,
please get in touch with us today!
please get in touch with us today!
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Safe and Compliant.
We have taken the pain out of compliance for over 600 businesses across Australia and New Zealand. Get started with a free demo of our conflict resolution training course today!
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Frequently Asked Questions
Why is conflict management training important in modern workplaces?
Conflicts in the workplace can affect morale, productivity, and the overall well-being of individuals if left unaddressed. Conflict management training helps people respond calmly and fairly, reducing the chance of minor issues turning into serious disputes and strengthening team communication in the long term.
What topics does this course explore?
The course introduces key topics of conflict resolution, including how to prepare and handle difficult conversations and what to do if you cannot resolve conflicts. The course also explains how positive conflict resolution can promote a respectful workplace culture.
What kind of learning experience does this training course provide?
This online conflict resolution training course is engaging and easy to follow. The modules include real-world examples, interactive elements, and a knowledge check that support all different types of learning. Participants then complete a declaration confirming their understanding.
Can this course be accessed across different systems?
Yes, the course can be delivered through Sentrient’s own workplace compliance system, a human resources system, or an existing learning management system. These courses accommodate any organisation, making it easy to integrate with other internal training programs.
Is the course legally compliant in Australia and New Zealand?
The content is reviewed regularly to meet legal standards. It has been written together with Mills Oakley Law Firm in Australia and Simpson Grierson Law Firm in New Zealand to ensure it aligns with current workplace legislation.
What benefits does conflict resolution training have for organisations?
Organisations can benefit from a reduction in unprofessional conduct and workplace tensions. This can contribute to a more respectful and cohesive work culture.
How does this course fit in with broader compliance training?
Sentrient’s online conflict resolution training course is one of several compliance modules that also cover topics such as workplace bullying, work health and safety, privacy, and equal employment opportunity.
