Legally Endorsed

Online Conflict Resolution Training Course

This 15-minute online conflict resolution training course for employees, contractors and volunteers is legally compliant and kept up to date with legislation for all states and territories in Australia.

Google Review
Request a Free Demo

    You can be sure that we will respect your privacy. View Sentrient Privacy Policy.

    Online Conflict Resolution Training Course

    Australia and New Zealand

    Conflict resolution is a process to address and resolve conflicts or disputes between individuals or groups. In a workplace setting, this is usually achieved by a conversation with the individuals involved and can sometimes be difficult.

    Conflict Resolution Training

    Did You Know These Facts About Conflict Resolution?

    • A conversation with the individuals involved usually achieves conflict resolution and can sometimes be difficult
    • Emotions are part of any difficult conversation
    • Ignoring feelings is the most common mistake made in difficult conversations
    Conflict Resolution Course

    Conflict Resolution Training Course Overview

    This online conflict resolution training course will help you define conflict resolution, prepare for and handle a difficult conversation, understand what to do if you cannot resolve the conflict, and contribute to a safe, inclusive, and respectful workplace.

    This online conflict resolution training course is legally compliant and kept up to date with legislation for all states and territories in Australia and New Zealand. It has been written together with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.

    Workplace Conflict Resolution Training

    Target Audience for Conflict Resolution Training

    This online conflict resolution training course is suitable for all people or groups, including employees, contractors and volunteers.

    Conflict Resolution Training Course

    Topics Covered in Conflict Resolution Course

    The following topics are covered in this online conflict resolution training course:

    • What is conflict resolution?
    • How to prepare for a difficult conversation
    • How to handle a difficult conversation
    • What if you cannot resolve the conflict?
    • Contributing to a safe, inclusive, and respectful workplace
    Conflict Resolution Training Online

    Duration of Conflict Resolution Training Online

    This online conflict resolution training course will take approximately 15 minutes to complete.

    Conflict Management Course

    Learner Experience in Conflict Resolution Training Course

    This online conflict resolution training course is simple to navigate and understand and will accommodate all learning styles. It can be delivered through the Sentrient online workplace compliance system or human resource management platform or via your existing learning management system if you already have one.

    During this conflict resolution training course, learners will undertake case studies and learning activities to reinforce practical ways to handle conflict resolution. At the end of this online conflict resolution training course, there is a short assessment. There is also a declaration that everyone will commit to a respectful workplace culture that treats people fairly and with respect.

    Conflict Management Training

    Learning Outcomes from Conflict Management Course

    The following learning outcomes will be achieved upon completion of this online conflict resolution training course:

    • Define what conflict resolution is
    • Prepare for a difficult conversation
    • Handle a difficult conversation
    • Understand what to do if you cannot resolve the conflict
    • Contribute to a safe, inclusive and respectful workplace.
    Conflict Training In The Workplace

    Business Outcomes from Conflict Resolution Training In The Workplace

    Once all employees, contractors and volunteers have completed this online conflict resolution training course, the following business outcomes will be achieved for your organisation:

    • Reduce the incidence of unprofessional conduct in your workplace
    • Enable all workers to understand the importance of conflict resolution
    • Present a vision for all workers to do the right thing when it comes to conflicts
    • Enable all workers to understand what to do if a conflict cannot be resolved

    Other related online compliance courses

    The conflict resolution training can be completed as stand-alone eLearning or rolled out with other Sentrient online workplace compliance training at induction and as regular refresher training. Other related compliance and code of conduct courses by Sentrient include equal employment opportunityoccupational violence and aggressionsexual harassmentwork health and safety, and workplace bullying.

    Trusted by 500+ Australian Businesses

    Join the growing community of Australian businesses that trust us to navigate the complexities of compliance and risk management. Experience the peace of mind that comes with partnering with Australia’s most reliable compliance, GRC, and HR solutions provider.

    Engineers Australia
    Housing Trust Australia
    Jesuit Social Services
    Grampians Community Health
    Kärcher Australia
    Plumbing Plus
    Zurich Financial Services Australia Limited
    New Balance Australia
    Australian Export Grains Innovation Centre (AEGIC)
    Olivia Newton John
    Energy And Water Ombudsman
    Brisban Lions
    Jesuit Social Services
    Buloke Shire Council
    To get a FREE demonstration of the conflict resolution training course,
    please get in touch with us today!
    Keep Your Workplace
    Safe and Compliant.

    We have taken the pain out of compliance for over 500 businesses across Australia and New Zealand. Get started with a free demo of our conflict resolution training course today!

    Google Review

      Partnering With Sentrient Pays Off
      500 +

      Businesses from all
      industry sectors

      100,000 +

      Staff supported across
      Australia

      1,000,000 +

      Hours saved every year
      across Australia

      1300 040 589 Request Free Demo
      Popular Courses