An incident management system is a structured platform used to log, track, and resolve workplace hazards, accidents, policy breaches, and disclosures. A robust incident management system like Sentrient automates workflows, ensures regulatory compliance, and provides an unalterable audit trail for every action taken.
Incident, Breach and Whistleblower Reporting
Incident Management System
Stop chasing lost emails and managing workplace risks on messy spreadsheets. Sentrient’s trusted online incident management system gives Australian organisations a single, secure platform to capture incidents, track breaches, and protect whistleblowers.
End-to-End Incident Management Solution
What is an Incident Management System?
An incident management system is software that helps organisations capture, investigate and resolve workplace incidents, hazards, breaches and whistleblower disclosures from one secure platform. It tracks each report across its full lifecycle, from the moment it is logged, through investigation and corrective action, to a time-stamped audit trail. Australian and New Zealand organisations use one to manage work health and safety, HR, privacy, security and child safety matters, and to show that reasonable steps were taken when something goes wrong.
Why All-in-One Incident Management System?
Sentrient brings incident reporting, investigation, corrective actions and audit trails together in one platform. Staff and contractors log incidents and breaches through self-service tools, time-sensitive reports route to the right people automatically, and every action is recorded through to resolution. Linking incidents to risks and controls gives managers a clear view across teams and sites, so patterns are caught early and the whole organisation stays aligned to its governance, risk and compliance obligations.
Report from Anywhere, on Any Device
- Empower staff, contractors, and volunteers to instantly log incidents from the office, the field, or while working remotely.
- Capture crucial photos, files, and witness details at the exact moment an event occurs.
- Use any mobile, tablet, or desktop with a simple interface that requires zero training.
- Eliminate missed or delayed reports by removing the friction of paper forms and buried email chains.
Track Every Report to Resolution
- Never let a hazard go unnoticed with a live, auditable trail of exactly who did what, and when.
- Automatically route time-sensitive reports to the correct managers based on the specific incident type.
- Give your staff the confidence and psychological safety of knowing their reports are reviewed and acted upon.
- Spot dangerous patterns across teams, sites, and categories before they escalate into major liabilities.
Resolve with Confidence and Compliance
- Turn your incident response into your strongest defence with a complete record of every action and decision.
- Easily prove to regulators that reasonable steps were taken to manage breaches and whistleblower disclosures.
- Generate instant reporting that satisfies the exact needs of your board, leadership, and external auditors.
- Build a safer, fairer, and highly transparent workplace culture that protects both your people and your brand.
Built for Recognised Standards
Designed to Support ANZ Industry Standards
Sentrient’s incident management system is built to help your organisation align with the standards, legislation, and frameworks that matter for incident reporting, breach management, and whistleblower disclosures in Australia and New Zealand.
AS/NZS ISO 31000:2018
Risk management principles and guidelines.
ISO 45001:2018
Occupational health and safety management.
ISO/IEC 27001 & 27035
Information security management and security incident management.
Work Health and Safety Act 2011
Supports the recording of notifiable incidents.
Privacy Act 1988 (NDB Scheme)
Helps organisations record and respond to eligible data breaches.
Whistleblower Protections (Corporations Act 2001)
Supports compliant whistleblower frameworks.
National Principles for Child Safe Organisations
Supports child safety complaint and breach reporting.
NDIS Practice Standards
Helps NDIS providers record and respond to incidents.
Trusted by 1,000+ Australian Businesses
Across industries, Sentrient is the name Australian organisations trust for reliable HR and risk management systems. Our reputation is built on delivering results and providing compliance and peace of mind. Join the professionals from some of Australia’s most respected brands who rely on Sentrient’s leading incident management system to manage uncertainty confidently.
Key Features of Our
Incident Management System
Take control of workplace incidents with Sentrient’s powerful incident management system. Designed for modern organisations, our cloud-based incident management system helps you improve reporting, streamline investigations, and strengthen compliance processes with easy-to-use and configurable tools.
Anonymous Register Reporting
Encourage staff to report incidents with confidence through anonymous reporting functionality built into the online incident management system.
Confidential Register
Protect sensitive incident information with secure and confidential registers.
External Register Access
Allow external users to report incidents quickly and securely without requiring login access.
Custom Incident Forms
Configure flexible incident forms tailored to your organisation’s reporting requirements.
Incident Owner Allocation
Assign responsibility and improve accountability with dedicated Incident Owners.
Notes & Task Management
Manage incident actions and communication efficiently within one centralised platform.
Complete Audit History
Maintain full visibility into every incident update and activity.
Export Incident Reports
Generate and export reports whenever required for compliance and operational purposes.
Customised Dashboards
Gain real-time visibility into incidents and reporting performance.
Risk & Control Linking
Strengthen governance and compliance by linking incidents directly to risks and controls.
- Submit incidents anonymously without displaying personal details.
- Encourage transparency and increase reporting participation.
- Create a safer and more supportive workplace culture.
- Protect employee privacy while maintaining accountability.
- Improve trust in workplace reporting processes.
- Restrict access to confidential incident records.
- Prevent managers from viewing unauthorised submissions.
- Maintain privacy for whistleblower and sensitive reports.
- Strengthen governance and compliance processes.
- Ensure secure handling of confidential information.
- Submit incidents through QR codes or secure URLs.
- Enable contractors, visitors, and third parties to report incidents.
- Simplify external incident reporting processes.
- Improve accessibility and reporting efficiency.
- Capture incidents from any location and any device.
- Customise incident fields and categories.
- Create forms using existing and custom fields.
- Adapt workflows to suit operational needs.
- Standardise incident reporting across teams.
- Improve data collection and reporting accuracy.
- Allocate incidents to any staff member.
- Provide owners with full register access.
- Improve incident tracking and follow-up.
- Increase accountability throughout the resolution process.
- Ensure clear ownership of incident actions.
- Add notes and updates to incident records.
- Create and assign follow-up tasks.
- Improve collaboration between teams and managers.
- Track actions through to completion.
- Maintain accurate communication records.
- Track all changes made to incident records.
- Maintain secure and detailed audit trails.
- Improve compliance and reporting transparency.
- Monitor communication and workflow activity.
- Support investigations and audit requirements.
- Export incident records and summaries instantly.
- Support compliance audits and investigations.
- Share reports securely with stakeholders.
- Access real-time reporting insights.
- Improve reporting accuracy and efficiency.
- Configure dashboards to suit organisational needs.
- Monitor incidents and trends in real time.
- Export dashboard reports when required.
- Improve visibility across teams and departments.
- Support informed decision-making with live data.
- Connect incidents with organisational risks.
- Link controls and corrective actions to incidents.
- Improve enterprise risk management processes.
- Enhance compliance and governance visibility.
- Create a more proactive approach to risk management.
Incident Reporting Capabilities
What Can Be Managed in the Sentrient Incident Management System
Stop guessing if your current setup covers all regulatory bases. The Sentrient online incident management system serves as your central hub for all workplace risks. Configure the platform to seamlessly capture and categorise specific disclosures relevant to your organisation, ensuring nothing slips through the cracks.
Child Safety Reporting
Aligned to: National Principles for Child Safe Organisations
- Child safety breach
- Child safety concern
- Child safety complaint
- Hazards and risks
- Mandatory reporting
- Unsafe child safe environment
Employee Relations and HR
Aligned to: Fair Work Act 2009, Sex Discrimination Act 1984
- Code of conduct
- Discrimination
- Sexual harassment
- Unlawful adverse action
- Victimisation
- Workplace bullying
Work Health and Safety
Aligned to: WHS Act 2011, ISO 45001
- Accidents and workplace injuries
- Emergency and evacuations
- Hazards and risks
- Near misses
- Violent and aggressive behaviour
- Unsafe practices
Security and Cyber Security
Aligned to: ISO 27001, ISO 27035, Essential Eight
- Cyber security threats
- Cyber security breaches
- Physical security threats
- Physical security breaches
- Theft
- Misconduct
Whistleblower Reporting
Aligned to: Corporations Act 2001 (Cth)
- Anti-competitive behaviour
- Anti-money laundering
- Bribes and corruption
- Conflict of interest
- Ethical misconduct
- Fraudulent behaviour
Privacy and Data Breach
Aligned to: Privacy Act 1988, NDB Scheme
- Eligible data breaches
- Privacy complaints
- Unauthorised access
- Loss of personal information
- Third-party data incidents
- Privacy impact concerns
Built for Your Industry
Trusted Across Regulated Industries
Generic software won't cut it. Sentrient’s incident management system is purpose-built to meet the stringent reporting and compliance requirements of highly regulated sectors.
NDIS Providers
Incident, hazard, and complaint reporting aligned to the NDIS Practice Standards and Quality and Safeguards Commission expectations.
Aged Care
Supports incident reporting under the Aged Care Quality Standards and the Serious Incident Response Scheme (SIRS).
Education and Schools
Child safety, WHS, and conduct reporting aligned to National Principles for Child Safe Organisations and state regulators.
Healthcare and Hospitals
Clinical incident, infection control, and privacy breach reporting with audit trails for accreditation reviews.
Financial Services
Conduct, AML/CTF, whistleblower, and operational risk reporting in line with APRA, ASIC, and AUSTRAC expectations.
Construction and Trades
WHS incidents, near misses, hazards, and contractor reporting across multiple sites and crews.
Retail and Hospitality
Customer incidents, theft, manual handling, and conduct reporting across stores and venues.
Logistics and Transport
Driver safety, chain of responsibility, fatigue, and vehicle incident reporting.
Government and Councils
Public interest disclosures, conduct, WHS, and privacy reporting aligned to public sector requirements.
Why Choose Our Incident Management System?
Sentrient’s incident management system is trusted, reliable workplace compliance software, built for Australian and New Zealand organisations. If you require a robust incident management system that guarantees peace of mind, here is why leaders choose us:
- End-to-End Protection
Manage incident reporting, breach management, whistleblower disclosures, and audit trails in one unified platform. - Zero Training Required
An interface so intuitive that any staff member can report a hazard, and any manager can respond, on day one. - Regulatory Peace of Mind
Workflows strictly built to support ISO 31000, ISO 45001, ISO 27001, and complex Australian legal frameworks. - Grows With Your Business
Highly customisable and scalable for small local teams, mid-sized businesses, and large national enterprises. - Local Australian Support
Stop dealing with overseas chatbots. Get a local team that helps you with onboarding, training, and ongoing success.
Manage Incidents and Protect Your Workplace with Sentrient
Stop reacting to risks and start preventing them. Sentrient’s online incident management system provides your organisation with a clear, confidential, and auditable way to handle incidents, breaches, and disclosures. Schedule a free demo and see how a single platform can support reporting, resolution, and strict compliance, all in one place.
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What people say
Having a platform that can fulfil our compliance records management, as well as our ongoing training and policy management, all in one place, is very helpful, and the automation rules mean that we can walk away knowing that staff members will get the training when they need it.
Alison Forrest
People and Culture Manager
Australian Export Grains Innovation Centre
Integrates Seamlessly with Apps You Love...
Integrate our incident management system with the tools you already use for a more efficient and streamlined workflow.
Frequently Asked Questions
Got questions about how our platform works? Find the answers you need about our incident management system right here.
Sentrient is purpose-built for Australian and New Zealand compliance. It supports major frameworks, including AS/NZS ISO 31000:2018 (Risk), ISO 45001:2018 (WHS), ISO/IEC 27001 (Security), the Privacy Act 1988 (NDB Scheme), and the Corporations Act 2001 for whistleblower protections.
You can report a vast array of issues, including WHS hazards, near misses, child safety concerns, HR disputes (like bullying or harassment), cyber security threats, privacy data breaches, and anonymous whistleblower disclosures.
It acts as the operational arm of your (Governance, Risk, and Compliance) GRC framework. By centralising risk data, enforcing standardised workflows, and generating real-time, board-ready reports, you can prove to regulators that you are actively managing and mitigating workplace risks.
Yes. Because Sentrient is a true cloud-based incident management system, staff, contractors, and volunteers can securely log reports 24/7 from any smartphone, tablet, or remote desktop - no app download required.
We provide a secure, confidential reporting channel that allows for complete anonymity. This ensures compliance with the Corporations Act 2001, protects whistleblowers from victimisation, and gives you the tools to investigate safely.
Yes. Sentrient incident management system includes specific categories and workflows designed to help you quickly identify, contain, assess, and report eligible data breaches in strict alignment with the Privacy Act 1988 NDB scheme.
Absolutely. Sentrient’s incident management platform is highly scalable. It provides enterprise-grade security and compliance tools that are easy to implement and affordable for small to medium-sized Australian businesses, without requiring a dedicated IT team.
Deployment is rapid. Because it is a cloud-based SaaS platform, your account can be activated quickly. Our local Australian support team will then guide you through customising categories and workflows to ensure you are up and running in days, not months.
Yes. Every single action - from the moment a report is submitted, to who viewed it, what notes were added, and when it was closed-is time-stamped and recorded in an unalterable digital audit trail to protect your organisation during legal or regulatory reviews.
Yes. You can tailor incident categories, severity matrices, custom fields, and automated escalation paths to match your unique industry requirements and internal company terminology.
Yes, Sentrient integrates seamlessly with the HR and payroll tools you already love, including Xero, MYOB, KeyPay, Salesforce, Okta, and Microsoft Entra ID, ensuring your employee data is always synced.
We pride ourselves on offering reliable, local Australian support. From initial onboarding and training to ongoing technical assistance, our team is available via phone and email to ensure you get the most out of the platform.
Getting started is simple. Click the "Request Demo" or "Book Free Consultation" buttons on this page to schedule a brief walk-through with our team. We will show you exactly how the platform can solve your specific compliance challenges.
