Incident management software is a dedicated digital tool that helps businesses log, track, and resolve workplace issues such as safety hazards, staff grievances, and data breaches. By swapping out messy spreadsheets for automated workflows, it ensures every issue is handled by the book. Ultimately, it centralises your data, enabling you to reduce risk and maintain transparency.
Quick, Secure and Compliant Incident Management
Incident Management Software
Still tracking workplace issues using a mess of spreadsheets, lost emails, and paper forms? It’s a massive risk. Our incident management software gives you a single, secure place to log, track, and fix issues fast. Protect your team and tick every compliance box without the usual admin headaches.
End-to-End Incident Management Solution
What Is Incident Management Software?
Incident management software is one secure online place to log, track and resolve workplace incidents, breaches and disclosures. It replaces spreadsheets, lost emails and paper forms, so your team can report from any device and managers can follow every issue through to resolution with a full audit trail.
Sentrient’s cloud-based incident management platform does this for Australian and New Zealand teams, as part of your wider compliance and GRC framework.
Why All-In-One Incident Management Software?
Relying on manual processes to handle hazards, privacy breaches and staff grievances leaves gaps that are hard to defend. One platform closes them. Self-service reporting, automated workflows and real-time analytics work together, so nothing depends on someone remembering to chase an email or update a spreadsheet. Instead of juggling disjointed tools, your whole team works from the same source of truth, which keeps people safe and helps you meet your regulatory obligations.
Report from Anywhere, on Any Device
- Give staff, contractors, and volunteers the power to log incidents straight from the office, out in the field, or working from home.
- Capture crucial photos, files, and witness details at the exact moment an event occurs.
- Access a simple, intuitive interface across mobile, tablet, or desktop, available 24/7.
- Ditch the paper forms and messy email chains so nothing gets missed or delayed.
Track Every Report to Resolution
- See exactly where every report sits, backed by a clear audit trail showing who acted and when.
- Let the system automatically route reports to the right managers based on the type of incident.
- Reassure your staff that their concerns are being reviewed and handled.
- Spot risk patterns across different teams, sites, and categories using real-time dashboards.
Resolve with Confidence and Compliance
- Keep a bulletproof record of every step, communication, and decision so you're always ready for an audit.
- Prove to regulators that you've taken reasonable steps to manage hazards, breaches, and whistleblower disclosures.
- Feed accurate data back into your broader GRC framework to keep the board and leadership team informed.
- Actively build a workplace culture that is safer, fairer, and a lot more transparent.
Built for Recognised Standards
Designed to Support ANZ Industry Standards
Sentrient’s incident management software is built from the ground up to align with the legislation and frameworks that matter to your business. We make it easy to meet your obligations for incident reporting, breach management, and whistleblower disclosures across Australia and New Zealand.
AS/NZS ISO 31000:2018
Provides the core risk management principles you need to identify and respond to workplace incidents properly.
ISO 45001:2018
Backs up your occupational health and safety management for recording hazards, near-misses, and WHS incidents.
ISO/IEC 27001 & 27035
Covers your information security management to effectively handle cyber incidents and security breaches.
Work Health and Safety Act 2011
Helps officers demonstrate due diligence by securely recording all notifiable incidents.
Privacy Act 1988 (NDB Scheme)
Guides your organisation through recording and responding to eligible data breaches to stay compliant.
Whistleblower Protections (Corporations Act 2001)
Delivers the secure, anonymous workflows required to handle protected corporate disclosures.
National Principles for Child Safe Organisations
Supports the exact complaint handling and breach reporting expected by state and territory regulators.
NDIS Practice Standards
Gives NDIS providers a clear framework to record and resolve incidents exactly how the Commission expects.
Trusted by 1,000+ Australian Businesses
Across a whole range of industries, Sentrient is the name Australian organisations trust for rock-solid HR and risk management. We've built our reputation on practical results and total peace of mind. Join the professionals from some of the country’s most respected brands who rely on our incident management software to navigate uncertainty.
Key Features of Our
Incident Management Software
Take control of workplace incidents with Sentrient’s powerful incident management software. Designed for modern organisations, our cloud-based incident management software helps you improve reporting, streamline investigations, and strengthen compliance processes with easy-to-use and configurable tools.
Anonymous Register Reporting
Encourage staff to report incidents with confidence through anonymous reporting functionality built into the online incident management software.
Confidential Register
Protect sensitive incident information with secure and confidential registers.
External Register Access
Allow external users to report incidents quickly and securely without requiring login access.
Custom Incident Forms
Configure flexible incident forms tailored to your organisation’s reporting requirements.
Incident Owner Allocation
Assign responsibility and improve accountability with dedicated Incident Owners.
Notes & Task Management
Manage incident actions and communication efficiently within one centralised platform.
Complete Audit History
Maintain full visibility into every incident update and activity.
Export Incident Reports
Generate and export reports whenever required for compliance and operational purposes.
Customised Dashboards
Gain real-time visibility into incidents and reporting performance.
Risk & Control Linkingac
Strengthen governance and compliance by linking incidents directly to risks and controls.
- Submit incidents anonymously without displaying personal details.
- Encourage transparency and increase reporting participation.
- Create a safer and more supportive workplace culture.
- Protect employee privacy while maintaining accountability.
- Improve trust in workplace reporting processes.
- Restrict access to confidential incident records.
- Prevent managers from viewing unauthorised submissions.
- Maintain privacy for whistleblower and sensitive reports.
- Strengthen governance and compliance processes.
- Ensure secure handling of confidential information.
- Submit incidents through QR codes or secure URLs.
- Enable contractors, visitors, and third parties to report incidents.
- Simplify external incident reporting processes.
- Improve accessibility and reporting efficiency.
- Capture incidents from any location and any device.
- Customise incident fields and categories.
- Create forms using existing and custom fields.
- Adapt workflows to suit operational needs.
- Standardise incident reporting across teams.
- Improve data collection and reporting accuracy.
- Allocate incidents to any staff member.
- Provide owners with full register access.
- Improve incident tracking and follow-up.
- Increase accountability throughout the resolution process.
- Ensure clear ownership of incident actions.
- Add notes and updates to incident records.
- Create and assign follow-up tasks.
- Improve collaboration between teams and managers.
- Track actions through to completion.
- Maintain accurate communication records.
- Track all changes made to incident records.
- Maintain secure and detailed audit trails.
- Improve compliance and reporting transparency.
- Monitor communication and workflow activity.
- Support investigations and audit requirements.
- Export incident records and summaries instantly.
- Support compliance audits and investigations.
- Share reports securely with stakeholders.
- Access real-time reporting insights.
- Improve reporting accuracy and efficiency.
- Configure dashboards to suit organisational needs.
- Monitor incidents and trends in real time.
- Export dashboard reports when required.
- Improve visibility across teams and departments.
- Support informed decision-making with live data.
- Connect incidents with organisational risks.
- Link controls and corrective actions to incidents.
- Improve enterprise risk management processes.
- Enhance compliance and governance visibility.
- Create a more proactive approach to risk management.
Incident Reporting Capabilities
What Can Be Managed in the Sentrient Incident Management Software
The Sentrient online incident management software supports a wide range of reporting categories. You can easily configure the platform to match the specific incidents, breaches, and disclosures that matter to your workplace, ensuring nothing falls through the cracks.
Child Safety Reporting
Aligned to: National Principles for Child Safe Organisations
- Child safety breaches
- Child safety concerns
- Child safety complaints
- Hazards and risks
- Mandatory reporting
- Unsafe child environments
Employee Relations and HR
Aligned to: Fair Work Act 2009, Sex Discrimination Act 1984
- Code of conduct breaches
- Discrimination and harassment
- Sexual harassment
- Unlawful adverse action
- Victimisation
- Workplace bullying
Work Health and Safety
Aligned to: WHS Act 2011, ISO 45001
- Accidents and workplace injuries
- Emergency and evacuations
- Hazards and near misses
- Violent and aggressive behaviour
- Unsafe practices
Security and Cyber Security
Aligned to: ISO 27001, ISO 27035, Essential Eight
- Cyber security threats
- Cyber security breaches
- Physical security threats
- Physical security breaches
- Theft and misconduct
Whistleblower Reporting
Aligned to: Corporations Act 2001 (Cth)
- Anti-competitive behaviour
- Anti-money laundering
- Bribes and corruption
- Conflict of interest
- Ethical misconduct
- Fraudulent behaviour
Privacy and Data Breach
Aligned to: Privacy Act 1988, NDB Scheme
- Eligible data breaches
- Privacy complaints
- Unauthorised access
- Loss of personal information
- Third-party data incidents
- Privacy impact concerns
Built for Your Industry
Trusted Across Regulated Industries
Off-the-shelf software just doesn't cut it in heavily regulated sectors. Sentrient’s incident management software is deliberately configured to handle the strict reporting and compliance demands of regulated industries across Australia and New Zealand.
NDIS Providers
Manage incident, hazard, and complaint reporting strictly aligned to the NDIS Quality and Safeguards Commission.
Aged Care
Handle critical incident reporting required under the Aged Care Quality Standards and the SIRS framework.
Education and Schools
Protect students by managing child safety, WHS, and conducting reporting mapped to state regulator expectations.
Healthcare and Hospitals
Track clinical incidents, infection control, and privacy breaches with the heavy audit trails needed for accreditation.
Financial Services
Oversee conduct, AML/CTF, and whistleblower reporting in total alignment with APRA, ASIC, and AUSTRAC rules.
Construction and Trades
Keep mobile crews safe by capturing WHS incidents, near misses, and hazard reports across multiple job sites.
Retail and Hospitality
Log customer incidents, manual handling injuries, and theft reporting seamlessly across your different store locations.
Logistics and Transport
Keep a close eye on driver safety, fatigue management, and chain of responsibility obligations out on the road.
Government and Councils
Manage public interest disclosures, staff conduct, and WHS reporting to meet rigorous public sector transparency rules.
Why Choose Our Incident Management Software?
Sentrient’s incident management software isn’t just software – it’s trusted, reliable workplace compliance system built specifically for the Australian and New Zealand markets. Choose a platform that gives your team peace of mind.
- Comprehensive Solution
Bring incident reporting, breach management, and whistleblower disclosures into one single, powerful platform. - User-Friendly Interface
It’s simple enough for any team member to report an issue and easy for managers to jump in and respond without hours of training. - Standards-Aligned
Our workflows naturally support ISO 31000, ISO 45001, ISO 27001, and key Australian regulatory frameworks. - Customisable and Scalable
Whether you're a growing small business or a massive enterprise, the platform flexes to fit your industry. - Reliable Australian Support
You get a dedicated local team based right here in Australia to help with onboarding, training, and ongoing technical help.
Manage Incidents and Protect Your Workplace with Sentrient
Sentrient’s online incident management software provides your business with a fully confidential and auditable way to handle incidents, breaches, and disclosures. Book a free demo to see firsthand how one platform can manage your reporting, resolution, and compliance in a single place.
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What people say
The Sentrient team is always accommodating and helpful. I am in a better position since partnering with Sentrient where I am not chasing the team and the system is doing it all for me.
Julia Tierney
Human Resource Manager
NADO Disability Services
Integrates seamlessly with apps you love...
Integrate our incident management software with the tools you already use for a more efficient and streamlined workflow.
Frequently Asked Questions
Got questions about implementing our incident management software in Australia? Here are the most common answers, but our local team is always ready to chat if you need more details.
Our cloud-based incident management software is directly aligned with major Australian laws like the Fair Work Act, the WHS Act 2011, and the Privacy Act 1988. It’s also built to support international ISO frameworks, including ISO 31000, ISO 45001, and ISO 27001. This setup ensures your internal reporting processes withstand strict regulatory scrutiny.
Your team can report everything from everyday WHS hazards and child safety concerns to severe cyber security threats and privacy breaches. The system is also highly secure, making it perfect for managing sensitive HR issues and protected whistleblower disclosures. Plus, you can customise the reporting categories to fit the exact needs of your industry.
The software is a massive asset for Governance, Risk, and Compliance (GRC) because it creates an unchangeable, auditable trail for every reported issue. It feeds real-time data into clear dashboards, giving your leadership team instant visibility into the company's risk profile. Standardising how you resolve these incidents is one of the best ways to actively lower corporate risk.
Absolutely. Our online incident management software is completely accessible from mobile phones, tablets, or remote laptops. Whether your staff, contractors, or volunteers are out in the field or working from home, they can submit reports and upload photo evidence on the spot. This guarantees that location is never an excuse for failing to report a hazard.
We provide a highly secure, strictly confidential workflow that aligns with the Corporations Act 2001 (Cth). The platform handles anonymous submissions and restricts case access to a select few authorised managers. This protects the discloser’s identity while giving your business a legal, structured way to investigate the claim.
Yes, it does. Our IMS incident management software includes workflows specifically designed to handle privacy issues under the NDB Scheme. It walks your team through the exact steps needed to record an eligible breach, assess the potential harm, and document how you fixed it.
Yes, it scales brilliantly from small businesses to massive enterprises. For smaller teams, it eliminates the heavy manual issue-tracking while providing enterprise-level security and compliance. The interface is so straightforward that your team won't need any formal training to start using it.
You can be up and running incredibly fast - most businesses are fully operational in just a few days. Because it’s a cloud-based incident management software, your IT team doesn't have to worry about heavy, complex installations. Our local Australian support team will walk you through the configuration to get everything dialled in quickly.
Yes, an unchangeable audit trail is built into the platform's core. Whenever a record is opened, edited, or closed, the system permanently logs the time, date, and user. If an internal auditor or an external regulator ever comes knocking, you’ll have the exact history ready to go.
Yes, you have full control to adjust categories, severity scales, and workflows to match your internal rulebook. You can even tweak the forms and dropdown menus to use the specific terminology your industry relies on. It’s designed to feel like a custom-built tool for your business.
Yes, we integrate with the major HR and IT tools your team is likely already using. The incident management software seamlessly connects with platforms such as Xero, MYOB, KeyPay, Salesforce, Okta, BambooHR, Cornerstone, and Microsoft Entra ID. This keeps your data clean and synced across your whole tech stack.
When you use Sentrient, you get dedicated, local support based right here in Australia. We help you with the initial setup, platform training, and any technical questions that pop up down the track. You won't be dealing with frustrating time zones or offshore call centres when you need an answer quickly.
The best way to start is by booking a free consultation and demo. Once you see how the platform solves your specific problems, our team will spin up your secure instance and guide you through customising it. Reach out via our website or call us on 1300 040 589.
