Workforce Management Software For Hospitality

Workforce management software for hospitality manages recruitment, onboarding, compliance, learning and performance for your venue staff, beside the rostering, POS and payroll tools you already use. Sentrient shows venue and operations managers who is cleared to work, which certificates fall due next and what is outstanding at every venue.

Yes. Sentrient is built for Australian and New Zealand organisations, with Australian compliance courses, local support and records set up around Australian employment, liquor and food safety obligations. Venue operators use it for floor, bar, kitchen and management staff, and it works beside Australian rostering, POS and payroll systems rather than replacing them.

Most venues run a rostering app, a POS system and payroll software, and Sentrient sits beside them rather than replacing them. Many still track RSA and food safety certificates in spreadsheets, and that is the gap Sentrient fills. Our guide to what workforce management software does and our look at common workforce management challenges explain where it fits.

Sentrient does not build rosters, interpret the Hospitality Industry (General) Award, run payroll, forecast covers or connect to your POS. It manages recruitment, onboarding, compliance, learning and performance beside those tools. Our HR page for hospitality covers the HR team’s records, and our hospitality learning page covers course delivery in more depth.

Many hospitality employers are covered by the Hospitality Industry (General) Award, as the Fair Work Ombudsman’s award summary sets out, alongside the National Employment Standards, record-keeping, liquor licensing, food safety and work health and safety duties. Sentrient helps you keep evidence of onboarding, certificates, training and policy acknowledgement, but it does not interpret awards, and your business remains responsible for every obligation.

Sentrient records the checks your business runs, it does not run them. In NSW, for example, staff must show their NSW competency card if an employer asks, and the card is valid for 5 years. Record the card, its expiry and who sighted it in Sentrient, beside job posts, screening, interview notes, reference checks and contracts.

Yes. New starters complete their details, banking and superannuation, work eligibility, certificate uploads and policy acknowledgements online before day one, usually on their phone. Venue managers see who is ready to work the floor and who still has items outstanding, without chasing paper forms in the middle of a busy service.

Yes. Sentrient stores RSA competencies, food safety supervisor certificates, first aid and other credentials as compliance records with expiry dates, and automated notifications remind staff and managers before they lapse. Food Standards Australia New Zealand says a food safety supervisor certificate must have been obtained within the past 5 years.

Staff request leave in Sentrient, managers approve or decline it, and staff calendars show leave and key dates for each venue. Leave integrates with Xero and MYOB, so approved leave is not keyed in twice. Your rostering tool still decides who covers each shift.

Yes. Staff can complete online timesheets, managers review and approve hours, and attendance can be tracked by venue. Timesheet data exports to your payroll system for processing. Sentrient does not calculate award rates, penalty rates or overtime, so pay calculation stays with your payroll software.

Yes. Sentrient is designed to sit beside the rostering, POS and payroll systems venues already use, not to replace them. It holds the people and compliance records those tools do not, integrates leave with Xero and MYOB, and exports timesheet data for payroll, so each system keeps its own job.

Publish policies such as responsible service, food handling, sexual harassment and code of conduct, then track who has read and acknowledged each version by venue. The Australian Human Rights Commission explains the positive duty employers carry to prevent workplace sexual harassment, and your business remains responsible for meeting it.

Hospitality teams often start with Sentrient’s food safety course, sexual harassment training and workplace bullying training, with refreshers set on a cycle. The food safety course is not a food safety supervisor certificate. For course delivery and custom venue modules, see our learning management software for hospitality.

Staff record incidents, hazards and customer aggression through Sentrient’s incident reporting tools, and managers see reports across venues. Safe Work Australia notes that food service work involves dealing with the public, which can increase exposure to violence and harassment. Pulse surveys show how safe staff feel, and your business remains responsible for managing those risks.

Share announcements with every venue or a single team, message staff, recognise good service, post photo albums and run feedback surveys. Casual staff who work two shifts a week get the same updates as full-timers, and managers can see how each team responds.

Set business objectives, write position descriptions for each venue role and agree goals with each person. Dashboards and workflows remind managers when reviews are due, and ongoing performance conversations are recorded, so a supervisor’s history travels with them when they move to another venue.

Yes. Dashboards and ready-made reports show onboarding status, certificate and induction records, training completion and upcoming expiries by venue, team or role. Venue managers see their own staff, operations sees the whole group, and access levels keep each person to the information their role needs.

Give casual, agency and seasonal staff the inductions, policies and training relevant to your venues, with their records kept alongside permanent employees’. Sentrient records who has completed what and when, so a venue manager can see before service whether a new face is cleared to work the bar or the kitchen.

No. Staff can complete onboarding, upload certificates, acknowledge policies, request leave, submit timesheets and finish courses on a phone or tablet. Managers can approve requests and check venue status on mobile too, which suits teams who are rarely at a desk.

Sentrient keeps onboarding records, RSA and food safety certificates, policy acknowledgements, training completions and incident reports with names and dates, ready to export. The Fair Work Ombudsman requires time and wages records to be kept for 7 years, and those stay in your payroll system, not in Sentrient. Your business remains responsible for complete records.

Sentrient combines recruitment, onboarding, compliance, learning and performance in one platform, with pre-built Australian compliance courses and local support. It works beside your rostering, POS and payroll tools instead of asking you to replace them. Hotel groups can also see our HR software for hotels. Devices, furniture and kitchen equipment across a property are tracked in our hotel asset management software.

More than 1,000 Australian organisations use Sentrient across shift-based and multi-site teams, including Penleigh and Essendon Grammar School, Community Action Gympie and Kids First Australia. Read how Penleigh and Essendon Grammar School uses Sentrient to automate training, compliance, onboarding and offboarding.

Pricing depends on your number of staff and venues and the modules you use, so Sentrient prepares a tailored proposal after a short conversation about your business. There are no figures on this page because two venue groups of the same size can need quite different set-ups.

Book a free 20-minute demo and a Sentrient specialist will walk through recruitment, onboarding, certificates, compliance and reporting using examples that match your venues and roles. You will see how it sits beside your current rostering and payroll tools before you decide.