HR Software for Hospitality Industry

HR software for the hospitality industry is a platform that manages the people side of running venues, including hiring, onboarding, training, compliance records and performance. Sentrient combines recruitment, onboarding, learning, performance, timesheets, compliance and people management in one system, so a pub, cafe or catering business can manage staff records and training without spreadsheets. Hotels and resorts can see our HR software for hotels, and restaurants and cafes our restaurant HR software.

Yes, Sentrient is an Australian HR and compliance platform for businesses in Australia and New Zealand. Its pre-built compliance courses are developed with Mills Oakley and kept current with legislation across Australian states and territories, which suits hospitality groups operating in more than one state.

Most hospitality businesses use a combination of tools: rostering and time tools, payroll software and an HR system. Rostering and payroll tools handle shifts and pay, while an HR and compliance platform such as Sentrient holds contracts, policies, training, licences and incident records. Sentrient integrates with tools including Xero, MYOB and KeyPay.

No, Sentrient does not provide rostering, award interpretation or payroll processing. It is the HR and compliance layer that sits beside those tools, covering recruitment, onboarding, training, policies, licence records, incident reporting, timesheets and performance. Employers remain responsible for checking pay rates and award obligations against Fair Work Ombudsman guidance.

Yes, Sentrient's records management lets you record licences such as RSA competency cards and first aid certificates with their expiry dates. Staff can add their own records for an administrator to validate, and the system notifies people before a record expires. Employers remain responsible for confirming a licence meets their state or territory liquor laws.

Record every certificate with its expiry date and automate reminders well before it runs out. Sentrient notifies the staff member as a record nears expiry, escalates to managers and administrators if it becomes non-compliant, and shows status on user, manager and administrator dashboards. In NSW, for example, RSA and RCG competency cards are valid for 5 years.

Under Food Standards Code Standard 3.2.2A, category one and two food service, catering and retail businesses must make sure food handlers have completed food safety training, or have appropriate skills and knowledge, before handling high-risk food. Sentrient's Food Safety and Handling course covers hygiene, contamination and cleaning, and completions are recorded against each staff member. Businesses remain responsible for confirming training meets their food regulator's requirements.

No, Sentrient's Food Safety and Handling course is an awareness course, not a Food Safety Supervisor certification. Standard 3.2.2A requires a food safety supervisor to hold recognised certification obtained within the past 5 years. You can record each supervisor's certificate and expiry date in Sentrient so reminders go out before recertification is due.

Employers have a positive duty under the Sex Discrimination Act to take reasonable and proportionate measures to eliminate workplace sexual harassment, and the Australian Human Rights Commission named accommodation and food services as a focus industry for 2025-26. Sentrient helps you evidence steps such as training and policies, with Respect at Work, Sexual Harassment and Sexual Harassment for Managers courses, policy acknowledgement and incident reporting. Employers remain responsible for assessing their own risks and measures.

Sentrient's pre-built library includes courses that fit hospitality work, such as Food Safety and Handling, Work Health and Safety, Respect at Work, Workplace Bullying, Occupational Violence and Aggression, Drug and Alcohol Awareness, Manual Handling, Armed Robbery Awareness and Working Alone. Each takes about 15 to 20 minutes. Accredited RSA training must still be completed through an approved provider. Venue managers who want to write their own short courses and see completion venue by venue will find that on our learning management software for hospitality page.

Automate it. Sentrient's automation rules assign courses at induction and again as refreshers, so staff receive training when it falls due rather than when someone remembers. Reports show who has completed training and who is overdue, so managers can follow up before a gap becomes a finding.

Employers must keep time and wages records for 7 years under the Fair Work Act 2009. Sentrient keeps staff documents, training completions, licences, checks and reports together, with ready-made reports showing the status of each record. Records held in payroll and other systems remain the employer's responsibility to retain.

Sentrient keeps training, policy acknowledgements, licences and incident records in one place, so you can show an inspector or auditor what is in place without digging through folders. Ready-made reports include a record summary report, individual record reports and a record status report. Organised records support an inspection but do not by themselves show that every obligation has been met.

Yes, Sentrient's incident management lets staff and managers report workplace incidents online so they are recorded centrally for follow-up and review. Risk management tools help you assess and control venue risks such as manual handling, slips and aggressive customers, and the Incident Reporting training course shows staff what to report.

Send onboarding tasks as soon as an offer is accepted. Sentrient's pre-boarding and onboarding workflows deliver eSign contracts, online forms, policies and induction courses that new starters complete before day one. Checklists show managers what is still outstanding, so nobody starts a shift without the basics done.

Sentrient helps you hire quickly for peak periods with job postings, applicant screening and a talent pool of past candidates you can contact again. Casual and seasonal starters go through the same onboarding workflow as permanent staff, and checks such as visa checks can be recorded on their file. Employers remain responsible for verifying work rights.

Yes, Sentrient scales from a single venue to a multi-site group. Managers see their own team's compliance status on manager dashboards, administrators see the whole business, and announcements can go to everyone or to a specific team. Venue-by-venue readiness, from RSA status to onboarding, is what our hospitality workforce management software page walks through.

HR software cannot stop turnover on its own, but it can remove the friction that pushes people out early, such as a disorganised first week or unclear expectations. Sentrient supports consistent onboarding, regular feedback and reviews, recognition through milestones and the community wall, and engagement surveys that show how staff feel.

Sentrient's performance tools let managers set goals, hold meetings, run performance reviews and use performance improvement plans for any role. Position descriptions set out what is expected of chefs, bar staff, wait staff and supervisors, and reviews can be kept as records on each employee's file.

Yes, Sentrient is designed to be easy to use, with plain-English courses of about 15 to 20 minutes and self-service records staff can view online at any time. That suits casual and part-time staff who fit training around their shifts.

Businesses choose Sentrient because it combines HR, compliance training and records in one platform, with courses developed alongside a leading employment law firm and support through implementation. More than 1,000 businesses from all industry sectors use Sentrient, supporting over 150,000 staff across Australia.

Sentrient is designed to be user-friendly and easy to implement, and our team supports you through onboarding. It comes preloaded with courses, policies, forms and documents, and training resources help managers and staff get the most out of the system.

Pricing depends on the size of your business and the features you need. Compliance training is priced per user, with plans that scale from small teams to large organisations. Book a demo for a quote tailored to your venues.

You can book a free 20-minute demo through the form on this page or at sentrient.com.au/free-demo. The team will walk you through the platform and show how onboarding, training and licence tracking could work across your venues.