HR Software for Hotels

Sentrient's HR software for hotels is an all-in-one HR and compliance platform for Australian hotels, resorts and serviced apartments. It brings recruitment, onboarding, training, policies, licence records and performance reviews into one system, so front office, housekeeping, kitchen and bar teams follow the same process at every property.

Yes. Sentrient is an Australian company based in Melbourne, and its courses, policies and records are designed for workplaces in Australia and New Zealand. Hotels use it to support Fair Work record-keeping, work health and safety and positive duty obligations. Your hotel remains responsible for meeting the obligations that apply to it.

Hotels usually combine two types of software. Workforce management tools handle rostering, award interpretation and payroll. HR and compliance software handles recruitment, onboarding, training, policies, staff records and performance. Sentrient sits in the second group and connects at platform level with tools such as Xero, MYOB and KeyPay.

No. Sentrient does not build rosters, interpret the Hospitality Award or run payroll. Hotels typically keep a dedicated rostering and payroll tool for that work and use Sentrient as the HR and compliance layer beside it, covering hiring, inductions, training, licence records, policies and incident reporting. Our workforce management software for hotels and venues page shows how that layer runs property by property.

Yes. Sentrient's records management lets staff upload RSA certificates, food safety certificates, first aid certificates, visa checks and other licences with their expiry dates. Administrators validate each record, and user, manager and administrator dashboards show whose records are current, expiring or non-compliant.

Add an expiry date to each record and Sentrient sends notifications before it lapses, then escalates to managers and administrators if the record becomes non-compliant. Service NSW states that NSW RSA competency cards are valid for five years. Rules differ between states and territories, and your hotel remains responsible for checking them.

The Fair Work Ombudsman states that the Hospitality Industry (General) Award covers accommodation such as hotels, motels, serviced apartments and resorts, and roles including front office, housekeeping, concierge, kitchen and security staff. Sentrient keeps employment records and policy acknowledgements organised but does not interpret award pay. Your hotel remains responsible for award compliance.

Under the Sex Discrimination Act, employers have a positive duty to take reasonable and proportionate steps to eliminate workplace sexual harassment. The Australian Human Rights Commission named accommodation and food services as a focus industry for 2025-26. Sentrient supports prevention with Sexual Harassment Prevention and Respect at Work courses, policy sign-offs and incident reporting. Your hotel remains responsible for meeting the duty.

Sentrient's library includes courses relevant to hotels, such as Food Safety Training Awareness, Work Health and Safety, Manual Handling, Sexual Harassment Prevention, Respect at Work, Occupational Violence and Aggression Awareness, Drug and Alcohol Awareness and Working Alone. These are awareness courses. RSA and Food Safety Supervisor certificates must come from an approved training provider.

Yes. Administrators assign courses at induction and use automation rules so staff are enrolled again when refresher training is due. Completion records sit on each staff profile, and managers can see who is overdue before a busy season or an internal audit.

Hotels can keep checks, licences, qualifications, memberships, learning records and reports such as performance reviews and risk assessments against each staff profile. The Fair Work Ombudsman states that employers must keep time and wages records for seven years, so confirm your payroll system holds those. Your hotel remains responsible for complete records. Devices, master keys and equipment issued to staff are tracked in our asset management software for hotels.

Ready-made reports show training completion, policy acknowledgements and licence status across your staff. When an inspector, food safety officer or hotel owner asks for evidence, managers can pull current reports instead of searching folders. Your hotel remains responsible for the accuracy and completeness of the records it provides.

Yes. Staff can report incidents and hazards online, such as a slip in a wet area, an aggressive guest or a manual handling injury in housekeeping. Managers are notified to investigate and follow-up actions are recorded. Some incidents must also be notified to your state WHS regulator, and your hotel remains responsible for doing so.

New starters can sign contracts electronically, complete online forms, read policies and finish induction courses before their first shift. Checklists and workflow automation guide managers through each step, so a casual room attendant or banquet waiter arrives with paperwork done and key training on record.

Yes. Casual, part-time, seasonal and agency workers can receive the same onboarding, policies, courses and licence records as permanent staff. The Fair Work Ombudsman notes that the Hospitality Award also covers labour hire employees placed in the hospitality industry. Your hotel remains responsible for confirming each worker's coverage and inductions.

Yes. Staff across your properties work in one Sentrient platform with shared policies, courses and records. Manager dashboards show the compliance status of each manager's team, and administrator dashboards give head office an organisation-wide view of overdue training and expiring licences.

Sentrient cannot change pay or rosters, but it supports the factors HR controls. Structured onboarding, clear communication through announcements and the community wall, regular one-on-one meetings, milestone recognition and engagement surveys give hotel staff reasons to stay beyond their first few weeks.

Yes. Managers can set goals, hold one-on-one meetings, run performance reviews and use performance improvement plans. Position descriptions for roles such as duty manager, housekeeping supervisor or chef de partie sit in the system, and learning records show the skills each person has built toward promotion.

Yes. Sentrient is available on the App Store and Google Play, so room attendants, kitchen staff and porters can access the platform from their own phone instead of waiting for a shared computer in the back office.

Sentrient combines HR, training, policies and compliance records in one simple-to-implement, easy-to-use platform. It supports more than 1,000 businesses and 150,000 staff across Australia, comes preloaded with courses, policies and forms, and is backed by an Australian support team that helps you set up.

Sentrient suits city and regional hotels, resorts, motels, serviced apartments and pubs licensed as hotels that want stronger HR and compliance processes. Published Sentrient clients with shift-based or multi-location teams include Community Action Gympie, St Pat's Community Support Centre and Pental Limited.

Sentrient is designed to be simple to implement. The platform comes preloaded with courses, policies, forms and documents, and the Sentrient team supports your managers through onboarding and training on the system. Timing depends on your number of properties, staff and existing records.

Pricing depends on the size of your hotel or group and the features you need. Sentrient provides a tailored proposal rather than a fixed price list, so contact the team to discuss your staff numbers, properties and priorities.

Yes. Book a free 20-minute demo and a Sentrient specialist will show you how onboarding, training, licence tracking, policies and incident reporting work for a hotel team. Bring your current induction checklist and the licences you track so the walkthrough reflects your property.