Energy and Water Ombudsman Victoria (EWOV) is a not-for-profit independent and impartial dispute resolution service that investigates and resolves complaints, in Victoria’s electricity, gas and water sector.

EWOV were recommended to Sentrient by a colleague organisation in 2020, as they were looking for an alternative online learning and compliance solution. Ease of use was a high priority, and EWOV were also looking for a partner that could support them with their induction and ongoing workplace relations and safety program, at induction and for ongoing compliance training and policy completions.
We recently spoke with Marella Verbeeten, Head of People and Culture, and this is what she had to say.

“Sentrient is incredibly easy for our staff to use, and for our people and culture team to administer. Sentrient is simple, quick, and easy. Having the set and forget function is a game changer.”

As a not-for-profit, Marella commented that “having systems like Sentrient that create efficiencies and do not require a lot of internal resources to operate, are so important”. The system that Sentrient provide, combined with wonderful customer service, makes for a great partnership, and that has resulted in a good induction process and easy roll out of compliance and learning programs across the organisation.

EWOV look at the facts and circumstances of every complaint to make a fair and reasonable decision as quickly as possible, and Sentrient are pleased to support an organisation that support the community and embrace diversity.