Workforce management is the process of running an efficient and engaged team. Some of the tasks this process includes our staff rostering, managing compliance requirements, accurate payroll management, and promoting a better employee experience. All of these processes can be managed better with the help of workforce management software. The core functions that can be managed using such advanced software include:

Why is workforce management important?

The workforce or employees are the backbones of every organisation. Having the right processes that help manage this workforce can motivate them to work better. Some of the major benefits of having efficient workforce management include:

1. Elevates productivity

Workforce management involves monitoring the performance of your workforce. It offers useful insights about employees who need training to develop their skills or other help to ensure better performance. Providing your employees with a chance to learn the skills they can implement in their work motivates them to put in quality work. Managers can also allocate resources, schedule tasks, and help employees increase the clarity of their tasks. All these practices result in efficiency, reduced revisions, and avoiding a missed deadline

2. Reduces labour costs

Not all projects require the same amount of time and work. Some are high priority and require more resources, while some can do so with fewer resources. Workforce management is all about analysing the requirements of every project and allocating resources smartly to avoid allowing low-priority projects to take important resources. Workforce management software can help you prioritise each task to reduce labour costs while taking care of employees.

3. Enhances customer satisfaction

A comprehensive workforce management system allows you to gather important insights into the skills and qualifications of your employees. This knowledge can be applied to the process of a project or task allocation to gain maximum output. For example, if an employee has better communication skills, they can be assigned suitable tasks such as ensuring customer satisfaction.

How to implement workforce management for your organisation?

Now that we have seen the importance of workforce management, the next step is to determine how to implement best practices to aid the growth of your business. The following three tips can help you implement workforce management:

1. Encourage continuous communication

The importance of an open communication channel between employees can never be overstated. To create a better workforce, you must encourage your employees to keep in touch with their subordinates, colleagues, and superiors regarding the hurdles they face, the solutions they prefer, strategies to move forward with tasks, etc. This open environment builds trust between employees, makes them feel heard and valued, and increases employee performance and retention.

2. Foster transparency

Another step towards workforce management is including employees at every stage of strategic planning and making their voices heard – this leads to fostering transparency. Employers that share major highlights of the progress of their business directly with their employees can make employees feel involved which in turn helps to motivate them and feel an important part of the organisation. Of course, you do not need to share every small detail of the business, but sharing the big wins can help.

3. Guide your team leaders and managers

Team leaders and managers have a greater responsibility for workforce management. They are the key links between employees and top management. They must convey the expectations and concerns of both sides efficiently. Making better leaders by improving their management capabilities will help build powerful and goal-oriented employee teams.

4. Use advanced and reliable workforce management software

Employees can undoubtedly produce better results when aided with the right technology. Automation is now changing every business process. Workforce management functions are no exception. A workforce management system is software that can help organisations carry out their employee management tasks easily. They also support real-time and device-independent system access as the data is stored on cloud-based databases. This software is rapidly changing the face of the traditional workforce management system and replacing paper-based documents with smart reports. They allow employees to be hired, trained, and assigned projects with just a few simple clicks.


Workforce management is more than payrolls, attendance, and compliance. It involves taking care of all aspects of employee management, including employee engagement and retention while achieving business goals. Sentrient HR offers a streamlined, fast, and reliable solution to managing an online workforce. Simplified recruitment, paperless onboarding, all-in-one dashboards, and powerful reporting are just a few of the benefits of the Sentrient online workforce management system. Contact us today to learn how we can help simplify employee management for your business.