Modern Dental Pacific (MDP) is Australasia’s largest and most comprehensive dental laboratory network, serving more than 5,000 dentists across Australia and New Zealand. Their diverse workforce includes office-based employees and dental laboratory technicians, making simple and accessible systems particularly important across the organisation.
Modern Dental Pacific partnered with Sentrient while looking to streamline and automate their safety processes. They wanted better access to Safety data, metrics and reporting, while bringing important information into one secure, central location. Having these records readily available also supports their ability to demonstrate compliance when required.
Sentrient’s configurability was particularly attractive to MDP. With employees working across different roles and environments, MDP valued the ability to tailor the platform and create a simple, accessible experience for their people, including those who may primarily access workplace systems through a mobile phone. Sentrient’s training offering, which Michelle highlighted as being legally reviewed across both Australia and New Zealand, was another important consideration for MDP.
Today, Sentrient provides MDP with a central place to manage incidents, near misses, workplace hazards and annual safety audits. They can also distribute policies to employees, maintain acknowledgement records and use automated escalations to support follow-up. Additional functionality, including anonymous complaint lodgement and improvement suggestions, provides further options for employees to share information and feedback through the platform.
Training has also become an important part of MDP’s use of Sentrient. Alongside Sentrient’s existing training, MDP are using the AI Course Builder to create bespoke learning for their people. Michelle’s first course, focused on time management, was virtually ready within minutes and required only minor adjustments before being shared with her team. She also highlighted the time saved through being able to use AI to develop courses rather than creating them from scratch.
MDP’s experience with the Sentrient team has also been positive, with Michelle highlighting the team’s responsiveness, accessibility and support throughout the configuration and implementation process. She described the team as responsive and customer-focused and said the support provided helped make the process easy.
“I have been very impressed with the Sentrient platform, supporting my ability to facilitate the safety management system in a user-friendly, accessible and configurable platform. In fact, I have been recommending it to everyone I speak to! The team have been very responsive and supportive, so it was super easy to launch. And now that I have the AI course building module, I can use it to create and roll out bespoke training solutions for our people!”
Michelle Strong
Head of People and Culture, Modern Dental Pacific
MDP looks forward to continuing its partnership with Sentrient and using the platform to support its evolving safety, compliance and employee development needs.
