Benefits Of Successful Knowledge Management System

The benefits of successful knowledge management system use are undone by the thing organisations do to make it succeed, which is add more to it.

Volume is not the measure. A system with four thousand articles, three versions of the same answer and a dozen documents last touched in 2021 is worse than one with two hundred current ones. People search, find three conflicting answers, cannot tell which is right, and go back to asking a colleague.

Once that happens twice, they stop searching.

What makes it succeed is unglamorous. An owner for each area. A review date on every article, with anything past it flagged. Deletion of superseded material rather than leaving it alongside the current version. And a single answer per question, not three.

Pruning is the maintenance task nobody budgets and the one that decides whether the system is used.

The Fair Work Ombudsman covers record obligations. This is general information rather than legal advice, and obligations vary by state and territory.

See Sentrient’s knowledge management system and policy management software.