What Is Conflict Resolution Course

What is conflict resolution course content actually made of, once you look past the brochure? Most well-built courses follow a similar shape.

• Framing. What conflict is, the types, and why some of it is useful. Short.
• Self-awareness. Your default response under pressure, and its cost. Short.
• The conversation. Preparing, opening, listening, agreeing an action. This is the bulk of it and should be.
• Boundaries. What is a conflict and what is a conduct matter to be reported.
• Practice. Scenarios in the participant’s own context.

If the proportions are inverted, with most of the time spent on models and a token role play squeezed in at the end, expect very little to transfer back to the workplace. The learning sits in the third and fifth sections, so check how many minutes each of those is given before you commit.

Safe Work Australia covers the psychosocial duty behind it. This is general information rather than legal advice.

See Sentrient’s conflict resolution course and workplace compliance courses.