Benefits Of Conflict Management Training
The benefits of conflict management training can be measured, provided you choose the indicators before you run it rather than looking for evidence afterwards.
Worth tracking. Time between an issue arising and someone raising it. Proportion of matters resolved before formal process. Manager confidence, self-reported before and after. And turnover in the teams that had the most difficulty.
Misleading. The number of complaints. It usually rises after training, because people now raise things they previously absorbed. Read as a failure, that number gets the programme cancelled at exactly the point it started working.
Tell your executive that in advance, in writing. A rising complaint count in the first year is visibility improving rather than culture deteriorating, and that distinction is much harder to make credibly after the number has already moved.
Safe Work Australia covers the psychosocial duty this supports. This is general information rather than legal advice.
See Sentrient’s course for managers and workplace compliance system.
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