Benefits Of Conflict Resolution In An Organisation

The benefits of conflict resolution in an organisation are mostly avoided costs, and they are spread across enough budget lines that nobody sees the total.

Manager and HR time absorbed by matters that could have been settled in a corridor. Turnover, where replacing an experienced person costs a multiple of addressing the reason they left. Absence, since interpersonal conflict is a well-recognised contributor. External costs where a matter reaches investigation, legal advice or a tribunal. And decision quality, where dissent that never surfaced would have prevented a poor call.

None of that appears in a line item called conflict, which is why it rarely gets funded. It is worth assembling the figures once for your own organisation, because the case is usually stronger than people expect.

Safe Work Australia covers the psychosocial duty. This is general information rather than legal advice.

See Sentrient’s conflict resolution course and workplace compliance system.