Benefits Of Conflict Resolution Training
The benefits of conflict resolution training depend on one variable more than any other, which is whether the managers were in the room.
Train staff alone and you get people who raise issues more clearly to managers who respond exactly as before. The concerns are better articulated and the outcome is unchanged, which teaches staff that raising things does not help.
Train managers alone and you get better handling of matters that reach them, and no change in how much surfaces early.
Train both and the effects compound. Issues arrive sooner and in better shape, and are met by someone with a process for them.
If budget only stretches to one group, managers first. They handle every dispute in their team rather than only their own.
Safe Work Australia covers the psychosocial duty. This is general information rather than legal advice.
See Sentrient’s course for managers and conflict resolution course.
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