Benefits Of Knowledge Management Software

The benefits of knowledge management software turn almost entirely on capture, and capture fails for a predictable reason. It is treated as a separate task.

Documentation projects have a familiar shape. Someone is asked to write things down, it competes with real work, it happens once, and the material is stale within a year because nobody updates it.

What works instead is capture at the moment of use. Somebody asks a question, the answer is written where it was asked, and it stays there. The effort is a few extra seconds rather than an afternoon, and the content is current because it was written when it mattered.

That is the practical test when comparing products. Can a person add an answer in under a minute, from where they already are, without deciding which folder it belongs in?

The Fair Work Ombudsman covers record obligations. This is general information rather than legal advice, and obligations vary by state and territory.

See Sentrient’s knowledge management system and workplace compliance system.