Benefits Of Knowledge Management System

The benefits of knowledge management system adoption are hard to see while everything is working, and obvious about three weeks after somebody resigns.

What leaves with a person is rarely the documented material. It is the workarounds, the reasons behind decisions made two years ago, the client who must be handled a particular way, and the answer to a question that comes up every few months and gets solved from scratch each time.

In a small team one departure can take years of that with it, and the cost appears slowly. Things take longer. Mistakes repeat. New people learn by asking three colleagues and getting two different answers.

A knowledge system does not prevent departures. It changes what they cost, and the difference compounds every time someone moves on.

The Fair Work Ombudsman covers record-keeping obligations. This is general information rather than legal advice, and obligations vary by state and territory.

See Sentrient’s knowledge management system and learning management system.