Competition And Consumer Law Training Australia

Competition and consumer law training Australia organisations run is often given to management, and the conduct that creates exposure usually happens elsewhere.

Sales and marketing make representations about products, pricing and availability. Misleading or deceptive conduct is created by ordinary claims in ordinary language, not by legal documents.

Procurement and business development meet competitors at industry events, where conversations about pricing, markets or bids can stray into cartel conduct, which is treated very seriously.

Customer service staff handle refund and warranty requests, where statutory consumer rights apply regardless of what any store policy happens to say.

Training those three groups using examples drawn from their own work is worth considerably more than briefing executives who are already cautious.

The Australian Competition and Consumer Commission publishes guidance for business. This is general information rather than legal advice, and obligations vary by state and territory.

See Sentrient’s competition and consumer law training and code of conduct training.