Conflict Resolution Course
A conflict resolution course comes in three delivery formats, and each has a genuine weakness worth knowing before you commit a budget.
Online, self-paced. Scales across sites and shifts, completes reliably, and records easily. Weakness is that practice is simulated, so confidence gains are smaller.
Facilitated in a room. Strongest for practice and for surfacing what is really going on in a team. Weakness is cost, scheduling across a roster, and the fact that people are reluctant to be candid in front of the very colleagues they are in conflict with.
Blended. Knowledge online, practice in a short facilitated session. Usually the best value of the three, but only if the second half actually happens. Plenty of blended programmes quietly become online-only once the first round of scheduling proves difficult.
Safe Work Australia covers the psychosocial duty. This is general information rather than legal advice.
See Sentrient’s conflict resolution course and learning management system.
Why Every Manager Needs Conflict Resolution Training
Conflict is an inevitable part of any workplace. From differences in opinions to contrasting work styles, clashes are bound to occur among team members. In such instances, having a skilled manager who can effectively navigate and resolve conflicts is essential for maintaining a harmonious and productive work environment. This is where conflict resolution training comes […]
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