Disability Support Compliance

Disability support compliance breaks down most commonly around incident reporting, and the cause is a threshold problem rather than a wilful one.

Staff apply a common sense filter. Nobody was seriously hurt, so it is not worth reporting. The reportable incident categories under the scheme are broader than that instinct, and they include matters that occurred in connection with the delivery of supports and allegations as well as findings.

The categories and the timeframes are specific, and some require notification within a short period. Take them from the regulator rather than from a summary.

Two controls help here. Making the reporting route quicker to use than the conversation about whether to report at all, and telling staff explicitly that over-reporting is the outcome you actually want.

The NDIS Quality and Safeguards Commission publishes reportable incident requirements. This is general information rather than legal advice, and obligations vary by state and territory.

See Sentrient’s incident reporting training and incident reporting software.