Dispute Resolution Training
Dispute resolution training and conflict resolution training are often sold as the same thing. They are not, and buying the wrong one is a common mistake.
Conflict resolution training is interpersonal. How to have the conversation.
Dispute resolution training is procedural. What your enterprise agreement or contract dispute clause actually requires, the order of the steps, who must be notified, what has to be recorded, and what happens when a party goes external before the internal stages are exhausted.
Managers who understand the process but cannot hold the conversation escalate everything they touch. Managers who can hold the conversation but do not know the process create procedural defects that only surface much later, usually at the worst moment. Most organisations need both and buy only the first.
The Fair Work Ombudsman covers how workplace disputes are handled. This is general information rather than legal advice.
See Sentrient’s conflict resolution course and workplace policy templates.
Who Should Invest In Conflict Management Training?
Conflict is an inherent part of human interaction, occurring in various settings such as workplaces, relationships, and even day-to-day interactions. While conflict itself is not necessarily negative, it’s how we handle and manage conflicts that truly matters. Conflict management training has emerged as a valuable tool to equip individuals and organisations with the skills needed […]
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