How Do You Measure Success and ROI in Engagement-Based Risk Management

How do you measure success and roi in engagement-based risk management without producing a number nobody believes?

Start by distrusting most published returns. They rest on assumed costs per incident and assumed rates of avoidance, and multiplying two estimates produces a figure with no evidential weight. A board that spots that once will discount everything you present afterwards.

What you can count is worth more. Time from a hazard being raised to it being closed. Proportion of reports with a completed action. Reporting rates by team, which is a trust measure. Claims and lost time, which move slowly and are real. Turnover in the teams you intervened in.

Present those as a trend with the sample size stated, and let people draw the inference themselves.

Safe Work Australia publishes psychosocial hazard guidance. This is general information rather than legal advice, and obligations vary by state and territory.

See Sentrient’s risk management system and online survey software.