HR metrics

HR metrics accumulate. A dashboard grows to thirty measures, gets reported quarterly, and nothing on it has ever caused a decision.

One test cuts through all of it. If this number moved sharply next quarter, what would we do differently? A metric with no answer to that is reporting, not measurement.

Measures that usually pass. Regretted turnover by team. Time from a concern being raised to it being resolved. Training completion with the follow-up on non-completion. Year-one departures. Incident reports, where a rise often means people trust the process rather than that things got worse.

Measures that usually fail the test. Headcount trends nobody acts on, generic engagement scores with no owner attached, and anything at all reported to a group that has no authority to change it.

The Fair Work Ombudsman covers record-keeping obligations. This is general information rather than legal advice, and obligations vary by state and territory.

See Sentrient’s HR management system and GRC system.