Racial Discrimination In Workplace Examples

The racial discrimination in workplace examples that go least reported come from outside the organisation. Customers, clients, patients, residents and members of the public.

A customer who refuses to be served by a particular staff member. A client who requests a different account manager without a reason. Abuse directed at frontline staff. A resident whose family objects to a care worker.

Staff in retail, hospitality, health and community services often absorb this as part of the job, and are rarely asked about it directly.

The employer duty does not change because the person is external. Under work health and safety law the obligation is owed to the worker whoever creates the risk.

What helps is explicit authority to end an interaction, a manager who backs that decision, and recording incidents involving third parties.

The Australian Human Rights Commission covers racial discrimination. This is general information rather than legal advice, and obligations vary by state and territory.

See Sentrient’s cultural awareness training and incident reporting software.