Workplace Conflict Resolution Training

Workplace conflict resolution training fails on rollout more often than on content. Sequence is what decides it.

Managers first, and finished before staff start. If staff are trained to raise issues earlier and their managers have not been prepared to receive them, the first few attempts go badly and the message spreads that speaking up does not help.

Then staff, by team rather than alphabetically. Whole teams learning the same language at the same time is what makes it usable.

Then reinforcement. A short refresher at six months does more than doubling the original session.

Then policy alignment. Make sure your grievance procedure and your dispute clause match what the training told people to do. Where they contradict each other, staff follow neither, and the training gets blamed for it.

Safe Work Australia covers the psychosocial duty. This is general information rather than legal advice.

See Sentrient’s course for managers and workplace policy templates.