Conflict Management Course

Deciding who attends a conflict management course is usually done by seniority. Role is the better filter.

• Team leaders and supervisors. They see conflict first and have the least training for it.
• HR and people advisers. They inherit whatever managers cannot handle, often after positions have hardened.
• Client and patient-facing staff. Their conflict comes from outside the organisation and follows different rules.
• Project and matrix leads. They manage disputes without any formal authority over the people involved, which is the hardest position of the four to be in.

The last group is almost always left off the list. They are not managers on the org chart, so they never appear in the invitation, and yet they run more cross-team conflict than anyone else in the organisation.

Safe Work Australia covers the psychosocial duty. This is general information rather than legal advice.

See Sentrient’s course for managers and workplace compliance courses.