Conflict Resolution Training Course

Before you buy a conflict resolution training course, six questions separate the useful ones from the rest.

• How much time is spent speaking? If the answer is under a third, it is a lecture.
• Are the scenarios ours? Generic role plays get treated as a game.
• Does it cover the boundary? Conflict against bullying, discrimination and safety matters.
• Is it Australian? Imported content misses the Fair Work framework entirely.
• Is there a manager version? Running a dispute is a different skill from being in one.
• What happens after? A single session with no reinforcement fades within a quarter.

Answers built entirely around personality types and communication styles, with no live practice attached, should give you pause. So should a provider who cannot describe what a participant will do differently the following week. The Fair Work Ombudsman covers workplace rights. This is general information rather than legal advice.

See Sentrient’s conflict resolution course and course for managers.